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Wednesday, November 8

Rise & Shine

8:00 AM - 9:00 AM
8:00 AM – 9:00 AM
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Breakfast and Networking

Sponsored by: American Airlines

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

Launch

9:00 AM - 11:55 AM

Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted.
All times shown are EST (GMT -5 hours).

9:00 AM – 9:20 AM
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Welcome to Launch

Ten established companies, pre-selected by Phocuswright technology analysts, showcase new products and ideas changing the way we book, search, shop…

Pete Comeau, Senior Vice President, Sales and Marketing, Phocuswright Inc.

9:20 AM – 9:30 AM
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Concur

See how Concur Hipmunk offers a lightweight T&E solution for small businesses not yet ready for a managed travel program.

Presenter
Adam Goldstein, Co-Founder and CEO, Hipmunk

9:30 AM – 9:40 AM
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Layer

Layer helps you imagine, design, and engage in the perfect customer conversation to meet travelers where they are.

Presenter
Blake Watters, CTO, Layer

9:40 AM – 9:50 AM
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Roomer

Creating a paradigm shift by changing the way cancellations are managed by travel companies, this innovation offers the most flexible cancellation…

Presenter
Gon Ben-David, Co-Founder and CEO, Roomer

9:50 AM – 10:00 AM
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Xplorie

Xplorie empowers guests to book vacation rentals based on included free activities to experience, rather than simply location.

Presenter
Matthew Loney, President, Xplorie

10:00 AM – 10:10 AM
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Affirm

Affirm allows your customers to pay for their trips over time via monthly installments offered at the point of sale.

Presenter
Sara Wyman, Senior Director, Travel, Affirm, Inc.

10:10 AM – 10:20 AM
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Gimmonix

A hotel room mapping solution that enables the travel industry to connect content, compare rates, and create opportunities.

Presenter
Andrew Spektor, Owner & CEO, Gimmonix

10:20 AM – 10:30 AM
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Sift Science

The Sift Science Trust Platform modernizes fraud prevention with live machine learning, reducing risk, growing revenue, & strengthening brands.

Presenter
Kevin Lee, Trust & Safety Architect, PC17 Launch Innovators

10:30 AM – 10:40 AM
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AirHelp LTD

Concerned about flight disruptions or misplaced luggage? Get AirHelp+ and all processing fees are paid.

Presenter
Kasper Rasmussen, Vice President of Strategic Partnerships, AirHelp LTD

10:40 AM – 10:50 AM
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Smartour

Understand how Smartour can help OTAs and hotel chains effectively increase their online booking’s conversion rate by 15-20%.

Presenter
Qi Zhang, Founder, Smartour and Vice President, QYER.com

10:50 AM – 11:00 AM
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ixigo

TARA is a 100% AI-driven flight travel assistant that helps you discover, plan, book and manage your trip. She is the travel agent of the future:…

Presenter
Rajnish Kumar, CTO, ixigo

11:00 AM – 11:20 AM
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Executive Interview: General Catalyst Partners

From ITA Software to KAYAK and Airbnb, he’s one of travel’s more storied investors. But his roots in the industry go even deeper, and his vision…

Joel Cutler, Managing Director, General Catalyst Partners
Interviewer
Douglas Quinby, Senior Vice President, Research, Phocuswright Inc.

11:20 AM – 11:55 AM
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Networking Break

Sponsored by: Allianz Global Assistance USA

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

Workshops

11:55 AM - 12:30 PM

Workshop sessions take place in the Regency and Atlantic ballrooms, 2nd floor of the Convention Center. All times shown are EST (GMT -5 hours).

11:55 AM – 12:30 PM
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AI in Travel & Leisure Marketing

Presented by: Emarsys

The promise of marketing has always been to deliver personalization at scale. Marketers today live in a world with exploding channels, increasing…

Presenter
Courtney Shaffer Lovold, Global Strategic Accounts, Emarsys

11:55 AM – 12:30 PM
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Asia Pacific Traveler Trends: Turning Insights Into Action

Presented by: Expedia Media Solutions

Travel is not a one-size-fits-all experience, and traveler motivations, preferences and priorities vary around the world. A new study commissioned…

Presenter
Lisa Lindberg, Vice President, Media Product Management, Expedia Media Solutions

11:55 AM – 12:30 PM
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Inspiring Wanderlust: How to Build a Winning Content Strategy for Travel

Presented by: Olapic

The most successful travel brands know how to take their customers on a journey before they ever leave home. While content is a powerful tool, it…

Presenters
Elin Hollis, Senior Director of Sales, Eastern Region, Olapic
Zoe Neuschatz, Senior Director, Head of Global Enterprise, Olapic

11:55 AM – 12:30 PM
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Plan, Sense and Respond: Revenue Management in the Era of Big Data

Presented by: RateGain

Travel and hospitality companies have always dealt with big volumes of data – millions of bookings stored in a central reservations system, and…

Presenter
Dr. Anand Medepalli, Chief Product Officer, RateGain

Lunch

12:30 PM - 1:30 PM
12:30 PM – 1:30 PM
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Networking Lunch

Sponsored by: Hertz

Grand Ballroom, 2nd Floor, Convention Center

Workshops

1:30 PM - 2:05 PM

Workshop sessions take place in the Regency and Atlantic ballrooms, 2nd floor of the Convention Center. All times shown are EST (GMT -5 hours).

1:30 PM – 2:05 PM
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Blockchain in the Travel Industry - A Revolution in Payment Processing

Presented by: TripX

Blockchain payment platforms will revolutionize consumer and B2B payment processes. Real-time payment processing is now possible with cost…

Presenters
Michael Culhane, CEO, TripX
Rees Morgan, CTO, TripX

1:30 PM – 2:05 PM
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Media Strategy Pulling You Down? The Secret Marketers Don't Know

Presented by: Nielsen

Media costs are ballooning and advertiser media budgets can’t keep up. As a result, marketers are scrambling to find the best deals on media…

Presenter
Imran Hirani, Vice President, Client Consulting, Nielsen Media Research

1:30 PM – 2:05 PM
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Prepare for Takeoff: How Wego Became a Leading Travel App

Presented by: Leanplum

When it comes to convincing mobile users to book travel, there are a few tricks up travel brands’ sleeves: making the process easy and convenient,…

Presenters
Joyce Solano, Vice President of Global Marketing, Leanplum
Ross Veitch, Co-Founder & CEO, Wego

1:30 PM – 2:05 PM
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What Really Is Customer Loyalty? (Hint: It’s Not All About Your Loyalty Program)

Presented by: Jumpshot

We all tend to think of customer loyalty in terms of points, miles and rewards. But true customer loyalty is about behavior: Do your customers buy…

Presenter
Deren Baker, CEO, Jumpshot

Center Stage

2:20 PM - 6:00 PM

Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted. All times shown are EST (GMT -5 hours).

2:20 PM – 2:35 PM
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The State of Digital Travel

A deep dive into the state of digital travel and the key themes driving global travel, tourism, hospitality and innovation. Find out what’s hot,…

Douglas Quinby, Senior Vice President, Research, Phocuswright Inc.

2:35 PM – 3:00 PM
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Executive Interview: Ctrip

It's the marketplace everyone covets, but few have cracked. Now China's victor has grand plans that extend well beyond its borders. Ctrip's CFO…

Cindy Wang, Chief Financial Officer, Ctrip.com International, Ltd.
Interviewer
Maggie Rauch, Director, Research, Phocuswright Inc.

3:00 PM – 3:15 PM
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Spotlight: The Future of Digital Assistants

It’s been one of the hottest trends in tech for several years: the virtual digital assistant. Whether voice or chat, at home or on the go, it is…

Sam Lessin, Co-Founder, Fin

3:15 PM – 3:30 PM
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Spotlight: Snap!

Snap, which calls itself a camera company, has reconceived social messaging from the bottom up, putting the visual and the sender front and center.…

Peter Sellis, Director, Revenue Product, Snap Inc.

3:30 PM – 3:55 PM
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Executive Interview: MakeMyTrip

This visionary took an idea and, with commitment, investment and spirit, made history as India's first big e-commerce IPO. We sit down for a candid…

Deep Kalra, Founder and Group CEO, MakeMyTrip
Interviewer
Chetan Kapoor, Research Analyst, Asia Pacific, Phocuswright Inc.

3:55 PM – 4:25 PM
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Networking Break

Sponsored by: Allianz Global Assistance USA

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

4:25 PM – 4:30 PM
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People's Choice Awards Announcement

Find out the winners of the People's Choice awards!

4:30 PM – 4:40 PM
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Phocuswright Research: Travel Metasearch - Just Google It?

It’s been one of digital travel’s hottest topics, and with good reason: nearly half of U.S. travelers now use it to shop for flights and hotels. So…

Alice Jong, Research Analyst, Phocuswright Inc.

4:40 PM – 5:05 PM
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Executive Interview: TripAdvisor

From activities and restaurants to meta, booking and more, it's been quite a ride for the world's top destination for traveler reviews. What does…

Stephen Kaufer, President and CEO, TripAdvisor LLC
Interviewer
Lorraine Sileo, Senior Vice President, Research and Business Operations, Phocuswright Inc.

5:05 PM – 5:35 PM
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Executive Roundtable: The Next Big Thing

Travel continually reinvents itself - it has to. What travelers want, how they get it, and the technology that underpins it all - it's changing…

Panelists
Paul English, CEO, Lola
Brad Gerstner, CEO, Altimeter Capital
Steve Hafner, Co-Founder and CEO, KAYAK
Moderator
Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia

5:35 PM – 6:00 PM
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Executive Interview: The Priceline Group

It's travel's first entry into a very exclusive club. Priceline surpassed $100 billion in market capitalization this past summer. But ask the group…

Glenn Fogel, Chief Executive Officer and President, The Priceline Group
Interviewer
Douglas Quinby, Senior Vice President, Research, Phocuswright Inc.

Cocktails

6:00 PM - 7:30 PM
6:00 PM – 7:30 PM
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Center Stage Cocktail Reception

Sponsored by: Greater Fort Lauderdale Convention & Visitors Bureau

Lagoon Pool and South Palm Court

All Day

8:00 AM - 7:30 PM
8:00 AM – 7:30 PM
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Exhibitor Showcases and Networking Lounge Open

Great Hall and Foyer, 3rd Floor, Convention Center

The Exhibitor Showcase is open for business and abuzz with activity.

8:00 AM – 7:00 PM
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Phocuswright Reception Desk Open

Foyer, Great Hall, 3rd Floor, Convention Center

Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.

Note: All conference information (including program, speakers, etc.) is subject to change without notice.