Winner: The General Catalyst Award for Travel Innovation; Runner-Up: Award for Travel Innovation - Startup Category

Website: http://helloscout.com/

Headquarters: San Francisco, CA U.S.

Leadership: David Temple, Matt Sperling and Andy Wall

Hello Scout helps hotels improve their TripAdvisor reviews by connecting guests with local experts. The platform allows guests to exchange text messages with local experts - and uses data analytics to guarantee five-minute response times. Hotels using Hello Scout see up to a 30% increase in TripAdvisor reviews. The service is free for the hotel and we make money via a transaction fee on booked activities.