Program

View all program sessions – here

Wednesday November 14
All Day
Phocuswright Reception Desk Open Studio 3 Foyer, Level 3, JW Marriott Hotel
Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.
7:00 AM – 6:10 PM
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Exhibitor Showcases and Networking Lounge Open Platinum Ballroom & Foyer
The showcase is open for business and abuzz with activity. Meet with innovators and exhibitors one-on-one!
8:00 AM – 6:10 PM
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Limited Access
Women's Leadership Initiative Sponsored by: American Airlines and Chargebacks911 Diamond Ballroom
All attendees (men AND women) are invited to attend this essential session to explore what technology companies need to thrive in the future. We ... [read more]
7:00 AM – 8:50 AM
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Rise & Shine
Breakfast and Networking Sponsored by: Skyroam Platinum Ballroom & Foyer
8:00 AM – 9:00 AM
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Breakfast Breakout: The Future of Hospitality and Blockchain Sponsored by: Brillembourg Group Diamond Ballroom 9 & 10
Find out the rubber-meets-the-road practical, real-world applications for blockchain in the hospitality sector: How it will affect the Traveler, ... [read more]
8:00 AM – 9:00 AM
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Center Stage
Sessions take place in the Theater, Platinum Ballroom (JW Marriott at L.A. LIVE). Other locations are noted. All times shown are PST (UTC -7).
9:00 AM – 9:15 AM
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Executive Interview: Benchmark Capital
Benchmark partner and legendary investor Bill Gurley sits down with Altimeter Capital's Brad Gerstner for an in-depth discussion on the state of ... [read more]
Bill Gurley, General Partner, Benchmark CapitalInterviewer Brad Gerstner, CEO, Altimeter Capital
9:15 AM – 9:45 AM
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Keynote: AccorHotels
Strong leadership and fresh ideas have energized Europe's largest hotel company as it bravely navigates the digital age. Find out how AccorHotels' ... [read more]
Maud Bailly, Chief Digital Officer, AccorHotelsTalkbackers Benjamin Jost, CEO, TrustYouSam Shank, CEO & Co-Founder, HotelTonight
9:45 AM – 10:10 AM
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Executive Interview: Skyscanner
This metasearch platform packs a big punch through innovation, personalization, a new owner, and advantages in Asia. Listen in as Phocuswright ... [read more]
Bryan Dove, CEO, SkyscannerInterviewer Kevin May, Editor in chief, PhocusWire
10:10 AM – 10:30 AM
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Spotlight: Blockchain Without the B.S.
A half-century after IBM built SABRE, two decades after Big Blue checkmated Gary Kasparov and seven years after Watson won at Jeopardy, the company ... [read more]
Dee Waddell, Global Managing Director, Travel & Transportation Industries, IBM
10:30 AM – 10:45 AM
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Keynote/Interview: Tesloop
It started with a pretty typical teenage dream: a Tesla of his own. But what this Gen Z entrepreneur did next was far from typical. He founded a ... [read more]
Haydn Sonnad, Founder and Chief Customer Officer, TesloopInterviewer Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia
10:45 AM – 11:10 AM
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Breakouts
Lunch breakout sessions take place in the Diamond Ballrooms (JW Marriott at L.A. LIVE); all other breakouts take place in the Gold Ballrooms 1-4. All times shown are PST (UTC -7).
A Look Ahead: How Younger Generations Are Shaping the Future of Travel Presented by: Expedia Media Solutions Gold Ballroom 3
Generation Z and millennials are more than just buzzwords. Today's younger generations are redefining the rules of engagement and asserting their ... [read more]
Presenter Lisa Lindberg, Vice President, Product Management, Expedia Group Media Solutions
11:20 AM – 11:55 AM
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A Map-First World: Providing Travelers Personalized, Location-Aware Experiences Presented by: Mapbox Gold Ballroom 1
Maps and location are the foundation of the travel experience. And with connected devices all around us, consumers expect technology to orient the ... [read more]
Presenter Paul Goodman, Head of Consumer Vertical, Mapbox
11:20 AM – 11:55 AM
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Personalization and the Experience Business of Travel Presented by: Adobe Gold Ballroom 2
Consumer expectations are rising and the next generation of travelers have accepted that effective technology, IoT and cognitive services are ... [read more]
Presenter Julie Hoffmann, Head of Industry Strategy & Marketing, Travel & Hospitality, Adobe
11:20 AM – 11:55 AM
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PSD2: What? Where? When? ... and Why? Presented by: Worldpay Gold Ballroom 4
PSD2 is set to shake up the payment sector, so how will that affect you as a travel provider? There are some big changes in store for everyone who ... [read more]
Presenters Al Enes, Business Development Director, WorldpayJason Pavona, CEO, Pazien
11:20 AM – 11:55 AM
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Breakouts
Lunch breakout sessions take place in the Diamond Ballrooms (JW Marriott at L.A. LIVE); all other breakouts take place in the Gold Ballrooms 1-4. All times shown are PST (UTC -7).
Fighting Bots to Eliminate Competitive Scraping and Improve Profitability Presented by: PerimeterX Gold Ballroom 2
Scraping often goes undetected. Competitors use bots and botnets to gain a competitive edge. They scrape your website to harvest pricing and ... [read more]
Presenters Daniel Gordon, Head of DevOps, HotelsCombinedOmri Iluz, CEO and Founder, PerimeterX
12:10 PM – 12:45 PM
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Intensify Your Travel Marketplace Growth With Dynamic Payments Presented by: Yapstone Gold Ballroom 4
In the sharing economy, trust must be present before any business can be earned. High-dollar travel marketplaces establish trust by evaluating the ... [read more]
Presenter David Weiss, President, Yapstone
12:10 PM – 12:45 PM
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Move Over, Millennials. Gen Z is in Town. Presented by: UNiDAYS Gold Ballroom 1
GenZers - those born in the mid-90s and beyond - will comprise nearly 40% of the global population by 2020. Being digital natives, they've grown up ... [read more]
Presenter Marisa Allan, Global Head of Partner Innovation, UNiDAYS
12:10 PM – 12:45 PM
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Using Data to Upgrade the Customer Experience Pre-Trip to Post-Trip Presented by: Acxiom Gold Ballroom 3
Generating exceptional customer experiences is the key to success in the travel industry. But delivering unforgettable, personalized experiences ... [read more]
Presenters Jeff Wingfield, Senior Director Sales Support, AcxiomMike Woods, Vice President Sales and Client Services, Acxiom
12:10 PM – 12:45 PM
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Breakout Lunches
Lunch breakout sessions take place in the Diamond Ballrooms (JW Marriott at L.A. LIVE); all other breakouts take place in the Gold Ballrooms 1-4. All times shown are PST (UTC -7).
Has Online Travel Reached its Middle Age? Gain insights from Behavioral Data. Presented by: Jumpshot Diamond Ballroom 6 & 7
What is the high-level state of online travel today? Have the key sites settled into a mature landscape of relatively fixed positions, or is there ... [read more]
Presenters Deren Baker, CEO, JumpshotJake Fuller, Managing Director, Guggenheim Partners
12:45 PM – 1:45 PM
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How New Age Data Can Drive Growth for Travel Providers Presented by: RateGain Diamond Ballroom 9 & 10
With the advancement of digital technologies, travelers are leaving their digital footprints at multiple touchpoints – from researching possible ... [read more]
Presenter Nanak Banerjee, Vice President of Product Management, RateGain
12:45 PM – 1:45 PM
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Lunch
Networking Lunch Sponsored by: Hertz West Road & Diamond Ballroom
12:45 PM – 1:45 PM
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Breakouts
Lunch breakout sessions take place in the Diamond Ballrooms (JW Marriott at L.A. LIVE); all other breakouts take place in the Gold Ballrooms 1-4. All times shown are PST (UTC -7).
A Deep Dive Into Alternative Accommodations With the Largest U.S. Management Companies Presented by: VRM Intel Gold Ballroom 1
Alternative accommodations, short-term rentals, vacation rentals - however you label this fast-growing lodging sector, there's no denying its ... [read more]
Panelists John Banczak, Co-Founder and Executive Chairman, Turnkey Vacation RentalsEric Breon, Founder and CEO, VacasaLino Maldonado, Vice President, Wyndham Vacation RentalsSteve Milo, Founder and CEO, VtripsModerator Amy Hinote, Founder, VRM Intel
1:45 PM – 2:20 PM
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Blockchain in Travel: A Revolution in Payment Processing Presented by: TripX Gold Ballroom 2
Blockchain-based payment platforms will revolutionize both consumer and B2B payment processes in travel. Real-time payment processing is now ... [read more]
Presenters Michael Culhane, CEO, TripXRees Morgan, CTO, TripX
1:45 PM – 2:20 PM
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Curating the Customer Experience Presented by: Teleperformance Gold Ballroom 4
In the global travel, tourism and hospitality industry, service is a differentiator and loyalty a key business driver. Given this, are you truly ... [read more]
Presenters Mark Harmon, Director, Partner & Performance Management, Choice HotelsKurt Mosher, Chief Operating Officer, Gant Travel ManagementLuisa Parolin, Vice President, Strategic Account Management, Teleperformance
1:45 PM – 2:20 PM
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Engaging Today's Travelers: Navigating Their Omnichannel Journey Presented by: Epsilon/Conversant Gold Ballroom 3
Without a single view of individual travelers and the ability to speak to them with relevant and consistent messaging, traveler loyalty and dollars ... [read more]
Presenters John Ardis, SVP, CRM Solutions, ConversantMike Lund, Vice President, Business Development, Conversant
1:45 PM – 2:20 PM
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Breakouts
Lunch breakout sessions take place in the Diamond Ballrooms (JW Marriott at L.A. LIVE); all other breakouts take place in the Gold Ballrooms 1-4. All times shown are PST (UTC -7).
A Strategic Roadmap for Delivering Hyper-Personalized Experiences at Scale Presented by: WNS Global Services Gold Ballroom 3
For today's traveler, the hyper-personalized service experience is now a standard expectation. For travel organizations, extracting ... [read more]
Presenter Deepak Gupta, Business Head, Travel, Shipping and Logistics, Utilities & Global Customer Interaction Service Leader, WNS Global Services
2:35 PM – 3:10 PM
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Destination Creative: Driving Performance With the Latest Creative Technologies Presented by: smartly.io Gold Ballroom 1
Stunning creative, particularly video, can be transformative for travel brands looking to stand out from the noise on social. Learn how to use data ... [read more]
Presenters Simon Lejeune, Head of Growth, HopperStephanie Semaan, Head of Travel, smartly.io
2:35 PM – 3:10 PM
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How AI in the Workforce is Transforming Travel Presented by: msg.ai Gold Ballroom 2
In today's technology-driven world, consumers' expectations for quick, frictionless service are higher than ever. AI that enters the workforce will ... [read more]
Presenters Puneet Mehta, Founder and CEO, msg.aiAlfredo Tan, Chief Digital & Innovation Officer, WestJet
2:35 PM – 3:10 PM
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The Luxury Vacation Rental Paradox: Why Brand Must Come Ahead of Scale Presented by: Inspirato Gold Ballroom 4
Historically, luxury hospitality companies grew by putting brand first. But in rushing to enter the vacation rental market, they've stressed scale. ... [read more]
Presenter Christopher Smith, Vice President, Inspirato
2:35 PM – 3:10 PM
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Center Stage
Sessions take place in the Theater, Platinum Ballroom (JW Marriott at L.A. LIVE). Other locations are noted. All times shown are PST (UTC -7).
People's Choice Awards Announcement
Find out the winners of the Summit and Launch People's Choice awards!
3:30 PM – 3:35 PM
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Executive Interview: Google
This tech giant owns the top of the funnel, and its flight and hotel products have had a huge impact on travel shopping. The most recent foray: ... [read more]
Richard Holden, Vice President, Product Management, GoogleInterviewer Philip Wolf, Founder, Phocuswright Inc.
3:35 PM – 4:00 PM
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Spotlight Interview: Billion Dollar Baby - OYO
OYO Rooms reshaped India’s hotel landscape by fast-tracked technology and standardization for India’s huge long tail of budget independent hotels. ... [read more]
Ritesh Agarwal, Founder & CEO, OYOInterviewer Maggie Rauch, Senior Director, Research, Phocuswright Inc.
4:00 PM – 4:15 PM
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Executive Interview: KAYAK
Hear from one of the industry's most insightful veterans on all things travel, digital, distribution and more.
Steve Hafner, Co-Founder and CEO, KAYAKInterviewer Douglas Quinby, Senior Analyst, Phocuswright Inc.
4:15 PM – 4:40 PM
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Executive Roundtable: The Remaking of Corporate Travel
Ride hailing, home sharing, mobile, chat: The same forces that have upended consumer travel have infiltrated corporate programs - and the impact is ... [read more]
Panelists Arlene Coyle, Senior Vice President, Corporations Sales, AmadeusRonnie Gurion, GM, Global Head of Uber for Business, UberDavid Holyoke, Global Head of Airbnb for Work, AirbnbJeffrey Katz, Founding Chairman and CEO, Orbitz and CEO, JourneraModerator Norman Rose, Senior Technology and Corporate Market Analyst, Phocuswright Inc.
4:40 PM – 5:10 PM
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Phocuswright Research: India + Executive Interview: MakeMyTrip and Yatra
India owns the world's second-highest mobile penetration rate, and online bookings are growing at double-digit rates. The potential of this ... [read more]
Rajesh Magow, Co-Founder & CEO, India, MakeMyTripDhruv Shringi, Co-Founder and CEO, Yatra Online Pvt. Ltd.Interviewer Chetan Kapoor, Research Analyst, Asia Pacific, Phocuswright Inc.
5:10 PM – 5:35 PM
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Executive Interview: Booking Holdings
A string of international acquisitions and investments plus a new-ish name to reflect their global position has the industry speculating about what ... [read more]
Glenn Fogel, Chief Executive Officer and President, Booking HoldingsInterviewer Maggie Rauch, Senior Director, Research, Phocuswright Inc.
5:35 PM – 6:00 PM
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Cocktails
Center Stage Cocktail Reception Sponsored by: American Airlines and JW Marriott Los Angeles L.A. LIVE Lobby, JW Marriott Hotel
6:00 PM – 7:30 PM
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Note: All conference information (including program, speakers, etc.) is subject to change without notice.