2020 Program

To block time on your work or personal calendar, use the "Add" icons to the left of each session on this website's program. Registered attendees can build a personal agenda (with session reminders) in the online event platform.


Access the Event Platform (Registered Attendees) »


Thursday November 19
Center Stage
All times shown are EST (UTC -5).
9:30 AM
-
10:53 AM
Wednesday (Nov. 18) Session Replays
It wouldn't be 2020 without some technical issues! We appreciate your patience during the session video problems that we encountered on Wednesday, ... [read more]
9:30 AM – 10:53 AM
Add
Networking
All times shown are EST (UTC -5).
11:00 AM
-
11:55 AM
Networking and Roundtables
Participate in intimate, off-record roundtable discussions based on your business interests, moderated by industry experts and Phocuswright ... [read more]
11:00 AM – 11:55 AM
Add
Center Stage
All times shown are EST (UTC -5).
12:00 PM
-
2:00 PM
Spotlight & Interview: Trendwatch - Data and Insights
Real time, AI and machine learning, democratization, privacy and more! The CEO of a big data travel tech company talks about what’s valuable, ... [read more]
Rick Seaney, CEO, 3VictorsInterviewer Coney Dongre, Research Analyst, Phocuswright Inc.
12:05 PM – 12:25 PM
Add
Executive Roundtable: To the Brink and Back
How do you change customer perceptions and jumpstart business after a downfall? Some of the most battered, but resilient, travel businesses tell us ... [read more]
Panelists Luc Bondar, President, MileagePlus, Vice President, Marketing & Loyalty, United Airlines Inc.John De Fries, President and Chief Executive Officer, Hawaii Tourism AuthorityValerie Dorsey, Travel Advisor, Cruise Planners/American Express Travel ServicesGerilyn Horan, Vice President, Group Sales & Strategic Accounts, HiltonModerator Charuta Fadnis, Senior Vice President, Research and Product Strategy, Phocuswright Inc.
12:25 PM – 12:55 PM
Add
Executive Interview: GDS Reinvented … Again
Sabre has been through multiple reinventions since the advent of the internet, but nothing has challenged the company like 2020, and it wasn’t just ... [read more]
Sean Menke, CEO, SabreInterviewer Linda Fox, Senior Reporter, PhocusWire
12:55 PM – 1:10 PM
Add
Executive Roundtable: The Investor View - Global Edition
The pause in travel has left some businesses in the dust while others have prospered. Has innovation been stifled or stimulated in 2020? And with ... [read more]
Panelists Amy Burr, Managing Director, Operations and Partnerships, JetBlue Technology VenturesChris Hemmeter, Managing Director, Thayer VenturesMark Mahaney, Managing Director, RBC Capital MarketsModerator Jake Fuller, Managing Director and Digital Services Analyst, BTIG, LLC
1:10 PM – 1:35 PM
Add
Executive Interview: What Steve Thinks
Never a dull moment when prognosticating with the quick-witted and insightful co-founder and CEO of KAYAK. His views on work and play, innovation ... [read more]
Steve Hafner, CEO, KAYAKInterviewer Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.
1:35 PM – 1:55 PM
Add
Five Minutes in the Spotlight - OccasionGenius
Matching users to events makes for a winning proposition according to Phocuswright's Battleground Americas 2020 judges.
Nate Marcus, CEO, OccasionGenius
1:55 PM – 2:00 PM
Add
Breakouts (Segment 3)
All times shown are EST (UTC -5).
2:01 PM
-
2:31 PM
Innovation Breakout Presented by: CTW, PERE, Rebound Travel Technologies
Learn about innovative new solutions in the areas of airline retailing, refund management and ancillary revenue for hotels in these Center Stage ... [read more]
Presenters
Kasper Gjedsted, Co-founder, PERE
Assen Vassilev, CEO, CTW
Tobias Wessels, CEO, Rebound Travel Technologies
2:01 PM – 2:31 PM
Add
Rebuilding Traveler Confidence Amidst Shifting Preferences in the Next Normal Presented by: WNS Global Services
There is a major shift in traveler preferences today, with health and safety being their top priorities, owing to COVID-19. Rebuilding travelers' ... [read more]
Presenter
Raj Sivakumar, Corporate Senior Vice President, WNS Global Services
2:01 PM – 2:31 PM
Add
The Digital Tipping Point: Why Now is the Time to Propel Platform Modernization Presented by: WEX Inc.
In response to the enhanced digital disruption experienced through 2020, there has been a huge increase in businesses upgrading and modernizing ... [read more]
Presenter
Anant Patel, Vice President of EMEA and APAC, WEX Inc.
2:01 PM – 2:31 PM
Add
Breakouts (Segment 4)
All times shown are EST (UTC -5).
2:39 PM
-
3:09 PM
Embracing Digital Resilience and Fraud Adaptability in a Disrupted Market Presented by: Riskified
Generating revenue has never been more challenging for the travel industry, but this isn't the first time that people have been reluctant to ... [read more]
Presenter
Richard Thompson, Enterprise Account Executive, Riskified Inc.
2:39 PM – 3:09 PM
Add
How to Use Payments to Turbocharge Your Booking Experience Presented by: Worldpay from FIS
Gain a wealth of insights from Worldpay's latest research campaign - "Power Your Payments" - exploring a comprehensive understanding of the payment ... [read more]
Presenters
Nicole Asling, Travel & Airline Relationship Management Director, Worldpay from FIS
Thomas Helldorff, VP Airlines & Travel, Worldpay from FIS
2:39 PM – 3:09 PM
Add
Using Facebook and Instagram to Inspire Travelers and Fuel Recovery Presented by: Facebook
Take a look at how travelers can breakthrough in recovery on the Facebook platform to meaningfully reach more customers. Get an overview of ... [read more]
Presenter
Nico Fox, Client Solutions Manager, Facebook
2:39 PM – 3:09 PM
Add
Center Stage
All times shown are EST (UTC -5).
3:09 PM
-
5:45 PM
Five Minutes in the Spotlight - Dream Drive
A reflection of the times we live in - "luxury hotel on wheels" struck a chord and drove away with the Web In Travel Startup of the year award.
Jared Campion, Chief Dream Driver, Dream Drive
3:09 PM – 3:15 PM
Add
Executive Roundtable: Hands Off - When High Touch Means No Touch
Showing your customers that you care means being as hands off as possible. Explore the role of tech and protocol in building confidence and safety ... [read more]
Panelists Michael Levie, Chief Operations Officer, citizenM HotelsDavid Stange, Chief Executive Officer, BeachySherry Stein, Head of Technology Strategy, Americas, SITAModerator Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.
3:15 PM – 3:40 PM
Add
Executive Interview: Rolling the Dice
Phocuswright welcomes back one of the best minds in travel to predict who and what is left standing in the aftermath, and best bets for the future.
Greg O'Hara, Founder & Senior Managing Director, CertaresInterviewer Kevin May, Editor in Chief, PhocusWire
3:40 PM – 4:00 PM
Add
Phocuswright Research: Loyalty Revisited
Loyalty programs have been a pillar for travel brands wanting to attract and establish strong, long-lasting bonds relationships with consumers. But ... [read more]
Mark Blutstein, Research Analyst, Phocuswright Inc.
4:00 PM – 4:15 PM
Add
Executive Roundtable: Opportunity in Adversity
How do you turn massive disruption to an advantage? Find out how a few travel providers faced the pandemic head-on and flourished.
Panelists Anna Banicevic, CEO, ZizooShruti Challa, VP of Revenue, SonderJens Wohltorf, Chief Executive Officer, BlacklaneModerator Rod Cuthbert, Founder, Viator, former CEO, Rome2rio, and Director, VELTRA Corp.
4:15 PM – 4:50 PM
Add
Executive Interview: Reinventing the OTA
Smaller, leaner, tighter, faster – that's the recipe for Expedia's longevity as it wiggles out of crisis mode. Vrbo has shined as home rentals take ... [read more]
Peter Kern, Vice Chairman and Chief Executive Officer, Expedia GroupInterviewer Charuta Fadnis, Senior Vice President, Research and Product Strategy, Phocuswright Inc.
4:50 PM – 5:10 PM
Add
5:10 PM – 5:15 PM
Add
Virtual Happy Hour
Grab a cocktail and take a break from business (or not) with your newfound friends from across the industry.
5:15 PM – 5:45 PM
Add

Note: All conference information (including program, speakers, etc.) is subject to change without notice.