2020 Program

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Wednesday November 18
Networking
All times shown are EST (UTC -5).
11:00 AM
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11:55 AM
Networking and Roundtables
Participate in intimate, off-record roundtable discussions based on your business interests, moderated by industry experts and Phocuswright ... [read more]
11:00 AM – 11:55 AM
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Center Stage
All times shown are EST (UTC -5).
12:00 PM
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2:00 PM
Spotlight & Executive Interview: What a Trip - 20 Years of Tripadvisor
We take a deep dive into the world's largest travel review site's trove of data to assess how travelers are thinking and behaving in this new state ... [read more]
Steve Kaufer, CEO, TripadvisorInterviewer Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.
12:05 PM – 12:35 PM
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Executive Roundtable: Building Trust and Staying Relevant - Martech to the Rescue
At a time when consumers are hesitant to travel, how can technology help brands and destinations become and stay relevant? Our panelists explore ... [read more]
Panelists Colleen Coulter, Head of Industry, Travel, Facebook Inc.Noreen Henry, CRO, SojernModerator Mark Blutstein, Research Analyst, Phocuswright Inc.
12:35 PM – 1:00 PM
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Spotlight: Improvement Needed - Grading the Travel Industry on Diversity & Inclusion
What grade does the travel industry get when it comes to diversity and inclusion? And how can the sector improve its score? Learn where the ... [read more]
Martinique Lewis, Diversity in Travel Consultant and President, Black Travel AllianceModerator Jill Menze, News Editor, PhocusWire
1:00 PM – 1:20 PM
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Executive Interview: Travel Buddies Reunite
Two travel pioneers reunite to reflect on the early days of building travel sites, merging brands and forever changing the rules of travel shopping ... [read more]
Terrell Jones, CEO, ON Inc.Michelle Peluso, Senior Vice President, Digital Sales and Chief Marketing Officer, IBMInterviewer Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.
1:20 PM – 1:40 PM
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Executive Interview: Don't Look Down
Perhaps no one has been on a more dramatic roller coaster ride than the founder and CEO of OYO Rooms. After exploding in the marketplace with its ... [read more]
Ritesh Agarwal, Founder & CEO, OYO Hotels & HomesInterviewer Chetan Kapoor, Research Analyst, Asia Pacific, Phocuswright Inc.
1:40 PM – 1:55 PM
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Five Minutes in the Spotlight - RVShare
Vacationing without staycationing in 2020 means getting on the road. The CEO of a company which allows RV owners to find renters tells us how ... [read more]
Jon Gray, CEO, RVShare
1:55 PM – 2:00 PM
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Breakouts (Segment 1)
All times shown are EST (UTC -5).
2:01 PM
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2:31 PM
Checking Out of 2020: How This Year Will Change the Digital Future of Hospitality Presented by: Big Nerd Ranch
As we "check out" of 2020, it's clear that users demand more from their experiences. Beyond simple comfort, guests require communication, ... [read more]
Presenters
Stacy Henry, CEO, Big Nerd Ranch
Deanne Stock, Director of Experience Strategy & Insights, Big Nerd Ranch
2:01 PM – 2:31 PM
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Unused Tickets - Options and Solutions Presented by: UATP
2020 has been a year full of uncertainty. Business travel has come to a near full stop. Looking forward to 2021, numerous corporations have a ... [read more]
Presenter
Zach Ornelas, VP, Global Network Sales, UATP
2:01 PM – 2:31 PM
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What You Need to Know About Edge Computing, Optimized Conversions and Brand Loyalty Presented by: Fastly
As the travel industry navigates a new world, it's crucial that brands build customized, tailored experiences clients want - without leaving ... [read more]
Presenter
Sean Leach, Chief Product Architect, Fastly
2:01 PM – 2:31 PM
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Breakouts (Segment 2)
All times shown are EST (UTC -5).
2:39 PM
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3:09 PM
Boosting Traveler Confidence & Mitigating Risk With Broad-Based Travel Protection Solutions Presented by: Generali Global Assistance
While travel has resumed for some, the way Americans are choosing to travel - from modes of transportation to accommodations to destinations - ... [read more]
Presenter
Christopher Carnicelli, Chief Executive Officer, Generali Global Assistance North America
2:39 PM – 3:09 PM
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Improving Agent Experience & Productivity With AI Presented by: Interactions
With exceptional customer experience being a key differentiator for companies, improving agent experience is essential to a brand's success. Today, ... [read more]
Presenter
McCall Peltier, Product Marketing Manager, Interactions
2:39 PM – 3:09 PM
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Center Stage
All times shown are EST (UTC -5).
3:09 PM
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5:40 PM
Five Minutes in the Spotlight - Iomob
Hear from the CEO of the startup that describes itself as "Building the Internet of Mobility" - the winner of the most innovative startup award at ... [read more]
Boyd Cohen, CEO, Iomob
3:09 PM – 3:15 PM
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Executive Roundtable: Fast and Slow - The Distribution Dichotomy
Will COVID-19 accelerate the pace of change in airline distribution? Our panelists share their perspectives on the changing nature of distribution, ... [read more]
Panelists John Bukowski, Vice President, Content and Sourcing, American Express Global Business TravelAngel Gallego, EVP, Travel Channels, Amadeus IT Group S.A.Moshe Rafiah, CEO, Travelfusion & SkyscannerAlison Taylor, Chief Customer Officer, American Airlines Inc.Moderator Norm Rose, Senior Technology and Corporate Market Analyst, Phocuswright Inc.
3:15 PM – 3:45 PM
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Spotlight: Standing the Test of Time
What should the travel industry do in order to be more resilient to future shocks? We brought together leading voices and the best minds from ... [read more]
Sean Moffitt, Co-Founder, Managing Director, Futureproofing : Next
3:45 PM – 4:00 PM
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Executive Roundtable: Asia - Model or Anomaly?
Asia might be leading the recovery, but what impact does that have on the global travel marketplace? Siew Hoon Yeoh, founder of WiT, assembles the ... [read more]
Panelists Chan Chee Chong, CEO, GlobalTix Pte LtdLouise Daley, Deputy CEO, Asia Pacific, AccorSpencer Lee, Chief Executive Officer, BIGLIFEModerator Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia
4:00 PM – 4:25 PM
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Breaking Brad - Episode 3
For the third year in a row, top investor Brad Gerstner chooses a colleague for a brilliant, insightful and fast-paced chat about the current state ... [read more]
Jason Calacanis, Angel Investor and Podcaster, LAUNCHInterviewer Brad Gerstner, CEO & Founder, Altimeter Capital
4:25 PM – 4:50 PM
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Executive Interview: A Giant Pivot
Focusing on what currently matters is the new mantra for Booking.com. Hear how this global OTA is shifting priorities to keep the home fires ... [read more]
Glenn Fogel, CEO, Booking HoldingsInterviewer Kevin May, Editor in Chief, PhocusWire
4:50 PM – 5:10 PM
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Virtual Happy Hour
Grab a cocktail and take a break from business (or not) with your newfound friends from across the industry.
5:10 PM – 5:40 PM
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Note: All conference information (including program, speakers, etc.) is subject to change without notice.