With exceptional customer experience being a key differentiator for companies, improving agent experience is essential to a brand's success. Today, many companies are turning to conversational AI applications, such as virtual assistants to automate tasks and offer the opportunity for customers to self-service. Doing so not only improves customer experience, but also removes many common pain points from the agent experience equation. The result is a happier, more motivated worker who upholds your brand integrity, along with reduced attrition rates and operating costs. Join this discussion of topics such as:
  • How conversational AI applications can alleviate common agent pain points

  • Ways virtual agents and live agents can work better together to increase productivity and ensure a consistent customer experience

  • Best practices for getting your agents on board with AI automation

  • Real-life examples of how conversational AI applications are improving agents' jobs