Watch all 2021 sessions on-demand:


Monday November 15
All Day
8:00 AM
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6:40 PM
Phocuswright Reception Desk Open Great Hall 3 Foyer, 3rd Floor, Convention Center
Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.
8:00 AM – 6:30 PM
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Exhibitor Showcases and Networking Lounge Open Great Hall 1 & 2, 3rd Floor, Convention Center
The showcase is open for business and abuzz with activity. Meet with innovators and exhibitors one-on-one!
1:00 PM – 6:40 PM
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Limited Access
All times shown are EST (UTC -5).
9:00 AM
-
1:00 PM
The Young Leaders Summit Atlantic 1, 2nd Floor, Convention Center
Private event - by acceptance only.
Each year, Phocuswright brings together the industry’s best and brightest travel leaders aged 35 and ... [read more]
9:00 AM – 11:30 AM
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Startup Program Atlantic 2 & 3, 2nd Floor, Convention Center
Private event - by acceptance only.
Innovation is the lifeblood of any industry. The Startup Program is a curated networking platform to ... [read more]
10:30 AM – 1:00 PM
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Summit - presented by Amadeus
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
1:00 PM
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3:00 PM
Welcome Networking & Coffee Break Sponsored by: Arrivia Exhibitor Showcase, Great Hall 1 & 2, 3rd Floor, Convention Center
1:00 PM – 1:30 PM
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Welcome to Innovation: Summit Presented by: Amadeus
Summit, presented by Amadeus, showcases the best startup companies selected by industry experts and Phocuswright technology analysts. Get ready ... [read more]
Pete Comeau, Managing Director, Phocuswright Inc.Tony D'Astolfo, Senior Vice President, North America, Serko
1:40 PM – 1:48 PM
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Wheel the World
gowheeltheworld.com is an accessibility booking platform for people with disabilities to book hotels and tours confidently.
Presenter Alvaro Silberstein, Co-Founder & CEO, Wheel the World
1:48 PM – 1:57 PM
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Tripkicks
A simple add-on to business travel programs that provides the tools to influence traveler behavior.
Presenter Jeffrey Berk, CEO, Tripkicks
1:57 PM – 2:06 PM
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Local Purse
Web-based platform which supports travel guides, local artisans, and cultural vendors by using live video shopping.
Presenter Lola Akinmade Åkerström, Co-Founder & CEO, Local Purse
2:06 PM – 2:15 PM
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MyStay
85% of guests are asking for a new concept of reception based on contactless access, so why there are only 3% of properties with online check-in, ... [read more]
Presenter Pavlina Zychova, Co-Founder & CEO, MyStay
2:15 PM – 2:24 PM
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NoiseAware
The NoiseAware system is a sensor + software platform developed to measure noise levels, detect sustained disruptive noise, and resolve noise ... [read more]
Presenter Andrew Schulz, CEO, NoiseAware
2:24 PM – 2:33 PM
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reTravel Technologies Ltd
reTravel is an autonomous cross-selling technology for the travel industry designed to maximize traveler’s loyalty and value.
Presenter Revital Kristal, Founder and CEO, reTravel
2:33 PM – 2:42 PM
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RoomPriceGenie
@roompricegenie will show how independent hotels can use data-driven & intelligent pricing to compete with the revenue experts of this world.
Presenter Marvin Speh, Co-Founder, RoomPriceGenie
2:42 PM – 2:51 PM
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youtip
Enterprise level digital tipping system for an emerging cashless society; more money for workers, more convenience for guests.
Presenter Doug Miles, CEO, Youtip
2:51 PM – 3:00 PM
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Innovation Spotlight
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
3:00 PM
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3:45 PM
Networking Break Sponsored by: Arrivia Exhibitor Showcase, Great Hall 1 & 2, 3rd Floor, Convention Center
3:15 PM – 3:45 PM
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Remembering Philip
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
3:45 PM
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3:55 PM
Tribute to Philip Wolf, Founder of Phocuswright
Philip’s legacy lives on through the words of his closest friends, business partners and family.
Lorraine Sileo, Senior Analyst, Phocuswright Inc.
3:45 PM – 3:55 PM
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Launch
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
3:55 PM
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5:40 PM
Welcome to Innovation: Launch
Thirteen established companies, selected by Phocuswright technology analysts, showcase new products and ideas changing the travel landscape. ... [read more]
Pete Comeau, Managing Director, Phocuswright Inc.
3:55 PM – 4:00 PM
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Midnightdeal
Midnightdeal has built a unique next-generation gamified hotel marketplace where both hoteliers as well as travellers get the best deal!
Presenter Lukas Zirker, Founder & CEO, Midnight Deal GmbH
4:00 PM – 4:10 PM
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Pattern Insurance
Pattern Insurance enables you to embed and control protection for any online booking business.
Presenter Noam Shapira, Co-Founder and President, Pattern Insurance (Setoo)
4:10 PM – 4:20 PM
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Xeniapp Inc.
Xeniapp is building the infrastructure of travel for the Web 3.0 economy. We serve all of the constituents of travel on one software platform.
Presenter Rachel Obenshain, President & Co-Founder, Xeniapp Inc
4:20 PM – 4:30 PM
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Cendyn
Starling is Cendyn’s next-generation customer data platform (CDP) that unites a hotel’s technology solutions and millions of guest data points to ... [read more]
Presenter Aileen Gerla, Director of Product Management, Cendyn
4:30 PM – 4:40 PM
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UpStay
UpStay is reinventing upselling by enabling hotels to unlock new profit opportunities with its automated & data-driven solution.
Presenter Maina Pietrobelli, Head of Business Development, UpStay
4:40 PM – 4:50 PM
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Travelpayouts
Travelpayouts gathered 300 000 vetted travel influencers and webmasters on their Digital Partnership Platform. How can brands benefit?
Presenter Janis Dzenis, PR Director, Travelpayouts
4:50 PM – 5:00 PM
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Buddy
See how Buddy's insurance gateway connects platforms with any insurance product to include in your booking path.
Presenter Charles Merritt, Co-Founder & CEO, Buddy
5:00 PM – 5:10 PM
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Road.Travel
Establishing a new industry standard for car travels with curated routes and connecting travel destinations to in-car experiences.
Presenter Richard Cutting-Miller, Executive Vice President USA, Road.Travel
5:10 PM – 5:20 PM
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Phocuswright Innovation Awards Ceremony
Find out the winners of Summit and Launch!
5:30 PM – 5:40 PM
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Happy Hour
5:40 PM
-
10:00 PM
Igniting Innovation: Happy Hour Sponsored by: Amazon Ads Exhibitor Showcase, Great Hall 1 & 2, 3rd Floor, Convention Center
5:40 PM – 6:40 PM
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8:30 PM – 10:00 PM
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Tuesday November 16
Rise & Shine
6:45 AM
-
9:00 AM
Travelpayouts Empowerment Run Sponsored by: Travelpayouts Diplomat Hotel Lobby
Prepare for a busy day with an exercise session on the beach. Guided by a pro coach we'll take an energizing jog and warm up. Bond with other ... [read more]
6:45 AM – 7:45 AM
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Breakfast and Networking Exhibitor Showcase, Great Hall 1 & 2, 3rd Floor, Convention Center
8:00 AM – 9:00 AM
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All Day
8:00 AM
-
6:00 PM
Exhibitor Showcases and Networking Lounge Open Great Hall 1 & 2, 3rd Floor, Convention Center
The showcase is open for business and abuzz with activity. Meet with innovators and exhibitors one-on-one!
8:00 AM – 6:00 PM
Add
Phocuswright Reception Desk Open Great Hall 3 Foyer, 3rd Floor, Convention Center
Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.
8:00 AM – 6:00 PM
Add
Center Stage
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
9:00 AM
-
11:15 AM
Executive Interview: Tripadvisor
Longevity by Reinvention. No stranger to pivots and trials, this company stays top of mind through twists and turns.
Steve Kaufer, CEO, TripadvisorInterviewer Alice Jong, Research Director, Phocuswright Inc.
9:15 AM – 9:35 AM
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Executive Roundtable: Modern Travel Retailing - Promises, Promises!
Modern travel retailing heralds an omnichannel environment with access to all suppliers and channels. A combination of NDC/direct connects, APIs, ... [read more]
Panelists Cory Garner, Co-CEO, Travel Technology Research (T2RL)Vajid Jafri, Chairman, CEO, OnrivaTraci Mercer, SVP, Marketplace Segments, SabreAlex Zoghlin, President & CEO, ATPCOModerator Lorraine Sileo, Senior Analyst, Phocuswright Inc.
9:35 AM – 10:05 AM
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Five Minutes of Fame: Indie Campers
One of Europe’s largest campervan rental companies explains why camping is more than a pandemic-led trend.
Duarte Moreira, CFO, Indie Campers
10:05 AM – 10:10 AM
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Keynote + Interview: Google
Living in the moment instead of counting the years enriches our lives. Can Google help us along the way?
Nelson Boyce, Managing Director, Travel, GoogleInterviewer Kevin May, Editor-in-chief, PhocusWire
10:10 AM – 10:35 AM
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Executive Interview: Evolution of Metasearch in Europe
Search and Rescue. This two on one interview explores the inspiration and vision for the next era in metasearch.
Axel Hefer, Managing Director & Chief Executive Officer, trivagoJohn Mangelaars, CEO, SkyscannerInterviewer Linda Fox, Senior Reporter, PhocusWire
10:35 AM – 11:00 AM
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Networking Break Sponsored by: Arrivia Exhibitor Showcase, Great Hall 1 & 2, 3rd Floor, Convention Center
11:00 AM – 11:15 AM
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Networking + Industry Roundtables
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
11:15 AM
-
12:15 PM
Industry Roundtables Great Hall 5 & 6, 3rd Floor, Convention Center


Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts ... [read more]

11:15 AM – 12:15 PM
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Breakouts
All times shown are EST (UTC -5).
12:15 PM
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12:50 PM
Best Practices for Travel and Hospitality Brands Presented by: Interactions LLC Atlantic Rooms, 2nd Floor, Convention Center
There’s no doubt that people are anxious to get back to traveling again, leaving hotels, airlines, and tourist destinations to prepare for this ... [read more]
Presenter
Jim Freeze, Chief Marketing Officer, Interactions LLC
12:15 PM – 12:50 PM
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Navigating the Future of Data and Travel Marketing Presented by: Sojern Atlantic Rooms, 2nd Floor, Convention Center
The digital landscape will look a lot different without 3rd party cookies, but this shift offers more opportunities for travel marketers. Through ... [read more]
Presenter
Kurt Weinsheimer, Chief Solutions Officer, Sojern
12:15 PM – 12:50 PM
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Payment Strategies to Support Travel’s Recovery Presented by: Worldpay from FIS Atlantic Rooms, 2nd Floor, Convention Center
Discover the latest payment insights and innovations that can help turbocharge the travel industry’s recovery with Worldpay from FIS. We will ... [read more]
Presenter
Samuel Lindfield, Senior Strategy Manager, Travel, Worldpay from FIS
12:15 PM – 12:50 PM
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Lunch
12:50 PM
-
1:50 PM
Networking Lunch Sponsored by: Hertz Grand Ballroom, 2nd Floor, Convention Center
12:50 PM – 1:50 PM
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Breakouts
All times shown are EST (UTC -5).
1:05 PM
-
1:40 PM
State of the Employee Experience in Hospitality & Travel Presented by: Medallia, Inc.
As travelers return, the hospitality and travel industry has faced new challenges impacting the employee experience. In fact, recent Medallia ... [read more]
Presenters
Lorena Kurtjian Hernandez, Director, Strategy Analytics, Medallia, Inc.
Geoff Ryskamp, Vice President, Professional Services, Medallia, Inc.
1:05 PM – 1:40 PM
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Breakouts
All times shown are EST (UTC -5).
1:55 PM
-
2:30 PM
How to Build Reassurance in Travel with Embedded Protection Presented by: Cover Genius Atlantic Rooms, 2nd Floor, Convention Center
While COVID exposed gaps in various verticals, in travel, it brought to light the inadequacies of traditional travel insurance. At the start of the ... [read more]
Presenter
Darcy Shapiro, Chief Operating Officer, Americas, Cover Genius
1:55 PM – 2:30 PM
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The Continued Rise of Short-Term Rentals Presented by: Beyond, Vacasa and Generali Global Assistance
Short-term rentals emerged as a pandemic success story with a flood of new category users and soaring demand. How will the sector continue to grow ... [read more]
Moderator Madeline List, Research Analyst, Phocuswright Inc.
1:55 PM – 2:30 PM
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The Dark Web Rises Presented by: Sift Science, Inc Atlantic Rooms, 2nd Floor, Convention Center
With parts of the world opening back up, the travel industry is sure to see a surge from eager consumers and bad actors alike. In this breakout, ... [read more]
Presenter
Jane Lee, Trust & Safety Architect, Sift Science
1:55 PM – 2:30 PM
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Center Stage
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
2:30 PM
-
5:30 PM
Executive Interview: CLEAR
CLEARed for take-off. The future of contactless travel is in their hands - and your eyes.
Caryn Seidman Becker, Co-Founder and CEO, CLEARInterviewer Kevin May, Editor-in-chief, PhocusWire
2:30 PM – 2:50 PM
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Executive Roundtable: SPACs and the Future of Travel Investing
SPACs (special-purpose acquisition companies) boost new ideas and creative business models, inviting huge cash infusions without a traditional IPO. ... [read more]
Panelists Chris Hemmeter, Managing Director, Thayer VenturesJohn Prince, Co-Founder & President, HotelPlanner.comChristoph Schuh, Partner, LakestarModerator Charuta Fadnis, SVP, Research and Product Strategy, Phocuswright Inc.
2:50 PM – 3:15 PM
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Keynote + Interview: Fintech and the Future of Travel
As travel businesses seek new revenue streams, Hopper once again displays its knack for reinvention: It's latest venture in Fintech has proved ... [read more]
Frederic Lalonde, CEO, Hopper Inc.Interviewer Mitra Sorrells, Senior Reporter, PhocusWire
3:15 PM – 3:40 PM
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Executive Roundtable: Travel's Dilemma - Are We Making Our Mark or Leaving One?
Remote work, rising prices, labor shortages, the plight of cities and a widening wage gap have sparked a conversation around travel's impact on ... [read more]
Panelists Aaron Gowell, CEO, SilverRail TechnologiesMegan Morikawa, Global Sustainability Director, Iberostar GroupJeremy Sampson, CEO, The Travel FoundationModerator Kevin May, Editor-in-chief, PhocusWire
3:40 PM – 4:05 PM
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Executive Interview: KAYAK
The Incredible Journey. How optimism, passion and just enough cynicism keep Kayak on a roll.
Steve Hafner, CEO, KAYAKInterviewer Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia
4:05 PM – 4:25 PM
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Executive Roundtable: New Look of the Tours and Activities Marketplace
Digitizing and attracting investment, tours and activities has gained big momentum. Even in the past year, some specialists added to war chests ... [read more]
Panelists Luuc Elzinga, Founder & President, TiqetsBlanca Menchaca, CEO, BeMyGuest Pte. Ltd.Christian Watts, CEO, MagpieModerator Alice Jong, Research Director, Phocuswright Inc.
4:25 PM – 4:50 PM
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Breaking Brad - Episode 4
Anu Hariharan, Partner at Y Combinator’s Continuity Fund joins Brad Gerstner for the fourth instalment of his popular fireside chat.
Anu Hariharan, Partner, YC ContinuityInterviewer Brad Gerstner, CEO & Founder, Altimeter Capital
4:50 PM – 5:30 PM
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Happy Hour
6:00 PM
-
7:30 PM
Center Stage Reception Sponsored by: Visit Lauderdale South Palm Court, Lobby Level, Outdoor
6:00 PM – 7:30 PM
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Phocuswright Late Night Networking Lobby Bar
10:00 PM – 12:00 AM
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Wednesday November 17
All Day
8:00 AM
-
2:00 PM
Exhibitor Showcases and Networking Lounge Open Great Hall 1 & 2, 3rd Floor, Convention Center
The showcase is open for business and abuzz with activity. Meet with innovators and exhibitors one-on-one!
8:00 AM – 2:00 PM
Add
Phocuswright Reception Desk Open Great Hall 3 Foyer, 3rd Floor, Convention Center
Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.
8:00 AM – 2:00 PM
Add
Rise & Shine
8:00 AM
-
9:00 AM
Breakfast and Networking Sponsored by: Hertz Exhibitor Showcase, Great Hall 1 & 2, 3rd Floor, Convention Center
8:00 AM – 9:00 AM
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Center Stage
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
9:00 AM
-
1:00 PM
Executive Interview: TripActions
His vision for transforming travel management to the small screen has certainly caught the attention of investors. But are corporations ready? ... [read more]
Ariel Cohen, Co-Founder & CEO, TripActionsInterviewer Mitra Sorrells, Senior Reporter, PhocusWire
9:00 AM – 9:20 AM
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Executive Roundtable: Street Talk
Money is back! IPOs and SPACs are defining the travel rebound. Who's next and what does this mean for the travel landscape? Some of Wall Street's ... [read more]
Panelists Helane Becker, Managing Director, Cowen Inc.Jed Kelly, Senior Analyst, Oppenheimer & Co. Inc.Mark Mahaney, Sr Managing Director, EvercoreModerator Jake Fuller, Managing Director and Digital Services Analyst, BTIG, LLC
9:20 AM – 9:45 AM
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Phocuswright Research: Short-Term Rentals
In dark days of COVID, short-term rentals burst forth as a golden child of travel sectors. With promises of safe, private accommodations and ... [read more]
Madeline List, Research Analyst, Phocuswright Inc.
9:45 AM – 10:00 AM
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Executive Roundtable: Hotels and Rentals - Divide, Conquer or Converge?
More space, remote locations, full kitchens, clean surfaces, contactless check-in - today's travelers have unique needs when it comes to lodging. ... [read more]
Panelists Noah Brodsky, President, Travel + Leisure Group and Chief Brand Officer, Travel + Leisure Co.Vered Raviv Schwarz, President & COO, GuestySam Shank, CEO, HotelTonight & Head of Guest Experiences, AirbnbChris Silcock, Executive Vice President & Chief Commercial Officer, Hilton WorldwideModerator Lorraine Sileo, Senior Analyst, Phocuswright Inc.
10:00 AM – 10:25 AM
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Tech Talk: Adara
How do you predict the unpredictable? Adara shares the latest trends in digital intelligence.
Zeek Coleman, Senior Director, Product Marketing, Adara
10:25 AM – 10:40 AM
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Networking Break Sponsored by: Arrivia Exhibitor Showcase, Great Hall 1 & 2, 3rd Floor, Convention Center
10:40 AM – 11:00 AM
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Executive Interview: RedDoorz
In its bid to become Southeast Asia's largest hospitality company, there’s a lot to overcome, but also huge opportunity. Can RedDoorz find rooms ... [read more]
Amit Saberwal, Founder, RedDoorzInterviewer Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia
11:00 AM – 11:20 AM
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Executive Roundtable: SSI - The Future of Identity and Travel
Self-Sovereign Identity (SSI) is coming - for health, commerce, payments and travel. When and how will it revolutionize the travel industry?
Panelists Heather Dahl, CEO, Indicio.techFilipe Pereira dos Reis, Director Airports, Americas, IATAKaliya Young, Ecosystems Director, COVID Credentials Initiative, Linux Foundation Public HealthModerator Robert Cole, Senior Research Analyst, Lodging and Leisure Travel, Phocuswright Inc. and CEO, RockCheetah
11:20 AM – 11:50 AM
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Executive Interview: Madrona Venture Group
He turned the otherwise drab world of expense management on its ear, and now he hopes to take his game plan ("great team, great products with a ... [read more]
Steve Singh, Managing Director, Madrona Venture Group LLCInterviewer Charuta Fadnis, SVP, Research and Product Strategy, Phocuswright Inc.
11:50 AM – 12:10 PM
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Five Minutes of Fame: Thrust Carbon
An innovative technology company explains how operating sustainably should be effortless.
Mark Corbett, Director, Thrust Carbon
12:10 PM – 12:15 PM
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Executive Roundtable: The Intersection of Politics, Policy and Planning
How do federal, state and local organizations navigate the maze of politics, policy and planning as they plot travel's course of recovery? ... [read more]
Panelists Isabel Hill, Acting DAS for National Travel and Tourism, The U.S. Department of CommerceStacy Ritter, President & CEO, Visit LauderdaleMargo Yates Martinez, Communications and Marketing, Bloomberg AssociatesModerator Carroll Rheem, CEO, iolite group
12:15 PM – 12:40 PM
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Executive Interview: Expedia Group
An Evolving Platform. One of the world's largest travel companies takes nothing for granted as it sharpens its focus.
Peter Kern, Vice Chairman and Chief Executive Officer, Expedia GroupInterviewer Lorraine Sileo, Senior Analyst, Phocuswright Inc.
12:40 PM – 1:00 PM
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Lunch
1:00 PM
-
2:00 PM
Networking Lunch Exhibitor Showcase, Great Hall 1 & 2, 3rd Floor, Convention Center
1:00 PM – 2:00 PM
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Note: All conference information (including program, speakers, etc.) is subject to change without notice.