John Donaldson

VP - Transformation and CX Solutions

2022 Phocuswright Conference speaker

John Donaldson VP - Transformation and CX Solutions
Provides travel industry clients with innovative strategy and solution support for
transformation of their customer care and loyalty programs

Relevant Industry Experience
• Veteran of outsourcing, possessing broad technical and market knowledge along with crossindustry
consulting and implementation experience
• Has been a part of both start-up and established organizations
• Thirty years of industry experience, having started as a programmer of flight simulation and
aircrew training software

• MS in Computer Education and Cognitive Systems from the University of North Texas and a
BS in Math / Computer Science from the University of Texas, Arlington
• Married with three adult children, five grandkids and a border collie. Hobbies include tennis
and hiking