Topic
Intermediaries Redefined
NDC, loyalty programs, new-age retailing, business model disruptions. Discuss and debate the latest challenges and opportunities that guide distribution.

Industry Experts
Heather Andrews
VP of Americas, Travel and Payment Delivery
WEX
Cheryl Miller
SVP, CMO Expedia for Business
Expedia Group
Travis Pittman
CEO
TourRadar
Lorraine Sileo
Founder, Phocuswright Research
and Senior Analyst, Phocuswright

Who should join this table
OTA, Travel Agency, Tour Operator, Wholesaler, TMC, Metasearch, GDS, Booking Engine, Distribution Technology

Sponsored by:

Topic
Lodging Transformed
Guests are returning to travel and their expectations have changed. Frictionless is the new 5 star hospitality, loyalty programs are evolving, travelers are embracing short-term rentals, lodging suppliers have made some distribution headway on intermediaries during the pandemic. Dive into how these seismic shifts are impacting the hospitality industry and explore innovative technologies available today that allow intermediaries and operators to respond faster, operate smarter, and deliver the perfect stay for every guest.

Industry Experts
Adam Harris
CEO
Cloudbeds
Flo Luigli
Principal
Navesink Advisory Group, LLC
Philippe Garnier
Independent
Jamie Lane
Vice President of Research
AirDNA
Jeff Higley
ISHC, CHIA
President
The BHN Group

Who should join this table
Hotel, Hotel Technology, Loyalty Program, Short-Term Rental, Bedbank, Resort, Serviced Apartment

Topic
The Digital Future
Voice, chatbots, AI, VR, blockchain, etc. – all promise to transform the way we search, shop for and experience travel. How far along are we really?

Industry Experts
Al Enes
VP of Gig Economy, Travel & Mobility - N. America
Nuvei
Eduardo Schutte
Senior Vice President, Online Travel Americas
Amadeus
Cynthia Huang
Head of Growth
Dtravel
Norman Rose
President at Travel Tech Consulting, Inc.
and Senior Technology Analyst with Phocuswright

Who should join this table
Technology Solution Provider, Artificial Intelligence (AI), Augmented Reality (AR), Back-Office, Blockchain, GDS, Hardware, Messaging/Chat, Search, Security/Fraud, Virtual Reality (VR), Voice

Sponsored by:

Topic
Changing Behavior and Sentiments
Consumer travel patterns can help predict what travelers do next. In the face of financial uncertainty and safety concerns, the traveler outlook has changed. Can travel demand, aspirations and changing priorities in lodging or spend serve as a touchpoint for companies navigating the recovery?

Industry Experts
Begench Atayev
Head of Product Management & Innovation USA
Allianz
Alice Jong
Senior Manager, B2B Research & Insights
Tripadvisor
Lutz Vorneweg
Global VP, Customer Solutions Online
Amadeus
Madeline List
Senior Research Analyst
Phocuswright

Who should join this table
Business Development, Marketing, DMO, Associations, Government

Sponsored by:

Topic
The Investor/Startup View
Explore innovation, the state of startups, the climate for raising capital, and how to recognize the overlooked from the overhyped.

Industry Experts
Chris Hemmeter
Managing Director
Thayer Ventures
Cara Whitehill
Founder
Unlock Advisors
Kurien Jacob
Managing Director
Highgate Technology Ventures
Michael Coletta
Manager of Research and Innovation
Phocuswright

Who should join this table
Startup, Venture Capitalist, Private Equity, Financial Analyst, Incubator, Accelerator

Topic
Loyalty in Travel
Loyalty programs have long attracted some of the most avid, knowledgeable and experienced travelers. Airlines and hotels have been the most successful travel providers to recruit loyalty members, but what drives travelers to join and maintain their memberships in these types of programs? Has membership changed the way they shop for and book their trips? How about loyalty programs from the standpoint of OTAs, which have been less successful recruiting members. How do they fall short, and what would motivate more travelers to join these programs in the future?

Industry Experts
John Donaldson
Vice President, Business Transformation
Teleperformance
Jo Lai
Head of Customer Service
Hopper
Melissa Maher
Strategic Advisor & Consultant
Independent
Pete Comeau
Managing Director
Phocuswright

Who should join this table
Distribution and Technology, DMOs, Travel Agencies, Lodging and Short-Term Rental Companies and Managers

Sponsored by:

Topic
Airlines on Edge
As travel regains its footing, spikes in demand and an empowered consumer will lead the air segment to pre-pandemic booking levels by 2023. A stunning recovery is being led by leisure travel but many challenges lie ahead in the form of slow recovery in corporate travel, labor shortages and a potential economic slump. What tech will airlines need to invest in, what areas of merchandising need improvement and how will the sector reach ambitious carbon offset goals in the years ahead?

Industry Experts
David Gunnarsson
CEO
Dohop
Naomi Hahn
VP Strategy, Planning and Operations
Skyscanner
Timothy O’Neil-Dunne
Principal
T2Impact Ltd.
Coney Dongre
Research Manager
Phocuswright

Who should join this table
Distribution and Technology, Airlines, Airports, OTAs, Travel Angenies

Topic
Corporate Travel in Today's Environment
As the recovery continues, a range of factors will impact managed travel, including rising prices and inflation, overall economic growth, business confidence, geopolitics and global trade dynamics. While the resumption of travel is top of mind, longstanding strategic priorities remain, and technology and platform trends continue to evolve. In fact, with cost control remaining a top priority for travel managers, adoption of supporting technologies is likely to accelerate. The corporate travel recovery may have begun slowly but business have begun to send their employees on the road, in combination with a new Nomad mindset.

Industry Experts
Zach Ornelas
VP Global Network Sales
UATP
Michael Berk
Director of Strategic Partnerships and Innovation
American Express Global Business Travel
Maurice Honor
Vice President, Travel Distribution Sales
The Hertz Corporation
Robert Cole
RockCheetah Founder
and Lodging and Leisure Travel Senior Research Analyst, Phocuswright

Who should join this table
Corporate Travel, TMC, Buyers

Sponsored by:

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