Category: Emerging Company
Founded Year: 2015
HQ: New York, NY U.S.
Principal(s): Riccardo Vittoria, CEO; Felicia Schneiderhan. CMO
Product Description: Our product, Claire, is the AI partner for large TMCs. Claire's AI shrinks highly time-intensive travel management tasks into just 30 seconds, for revolutionary traveler-centric customer service and lean call center operations. Travelers get a fast and personalized experience, while agents can focus on customer service. TMCs benefit from a scalable solution for crisis, seasonality and recruiting deficits. As a result, TMCs gain more revenues and reduce costs.
Business Model: We charge TMC clients a one-time implementation fee. The charging model once “live” is a combination of a modulable monthly SaaS fee and a transaction fee, depending on the complexity of the integration.
Competitors: HelloGbye, Mindsay
Competitive Edge: Three companies were leading the space: 1) Mezi (acquired by American Express), 2) Lola (developed exclusivity with American Express Global Business Travel), and 3) 30SecondsToFly. After three years of collecting datasets and co-developing the product with major clients, the highway is now wide and open.
Market Opportunity: Target market: TMCs with more than $100M in corporate sales; Total addressable market: $1.3T; Revenues from serviceable obtainable market: $100M. TMCs will continue consolidating and dominating large corporate clients. In order to compete with TripAction, large TMCs need to continue the current technology transformation, hire a younger workforce (available and more affordable) and enable them with AI-based conversational commerce, providing competitive integrated customer service at low cost.
Early Customers: FCM, Adelman, CTI Business Travel, The Air Travel Group, GMtour, WTMC