Bespoke Inc.

Akemi Tsunagawa

Akemi Tsunagawa

CEO & Founder
What began as a small project that I started alone four years ago, has become a product that is now used by millions of tourists in Japan. I was fascinated with discovering local hidden gems as these are what always make our trips the most memorable and leave us longing for a revisit. Because nothing like it existed back then, I founded Bespoke in 2015 to make the product that I've always wanted for myself as a traveler.

HQ: Tokyo, Japan
Product: Bebot
Category: Emerging Company
Principal(s): Akemi Tsunagawa, CEO & Founder; Tobias Wessels, CCO
Competitive Edge: Bespoke Inc. are the creators of the world's first multilingual, AI-powered chatbot specifically for hotels, airports, stations and cities. We are the leading real-time customer engagement and measurement platform for the travel and hospitality industry, and we reach over 45,000 users daily.
Early Customers: Holiday Inn, Narita International Airport, Tsuta Onsen
Business Model: B-to-B-to-C: Airports, hotels and cities pay us: 1) initial setup fees, and 2) monthly fees. Then we customize our chatbot for their needs and do maintenance and improvements for them. For users, our chatbot services are free and we neither run ads nor sell user data.
Competitors: Airport AI and HiJiffy
Funding: 2015: $200K Angel; 2016: $400K Seed; 2017: $1.1M Series A
Product Description:

Bespoke provides a real-time engagement platform for the travel and hospitality industry. Founded in 2015 by Akemi Tsunagawa, the company employs around 40 people in its Tokyo headquarters and recently opened its international hub in the heart of Silicon Valley where Tobias Wessels leads Bespoke’s international business and expansion throughout the world.

More than 100 of the world’s largest travel companies and government organizations benefit from Bespoke’s frictionless and privacy compliant AI-based solutions to engage with travelers on location.

  • Airports use the platform to manage crowds and balance utilization e.g. at security screening stations
  • Airlines engage with travelers during flight disruptions to reduce workload for gate agents
  • DMOs move from Travel Marketers to Travel Managers by driving in-market restaurant & attraction spend
  • CVBs are winning more shows by leveraging Bespoke’s Traveler Satisfaction Score
  • Hotels drive incremental spend at the property
  • Government organizations leverage the platform in case of emergencies and to communicate with citizens in case of natural and man-made emergencies

Market Opportunity: The size is expected to be $82.7B for the total addressable global travel market. Since 2016, international tourism has been increasing on an annual basis of 8.7%. The high rate is attributed to the increasing ease of traveling across borders and the expanding global middle class.
Contact: Tobias Wessels, Chief Commercial Officer; [email protected]; +1 650 265-7944