Event: 2020 Phocuswright Conference
HQ: Paris, France
Principal(s): Benjamin Lalanne, Thibaut Soudan, Timothy Alliez, Pierre Servant
Product Description: Smooss will launch the first solution to reaccommodate disrupted customers on any carrier, whatever the transport mode (plane, train, bus ...) with two airline partners.
- Solving the issue of rebooking on carriers not hosted on the same reservation systems
- Giving passengers the ability to select their preferred alternative, in compliance with Air Passenger Rights
- Powering a clearing-house feature, through which carriers can dynamically negotiate disruption fares with other carriers
Business Model: Smooss, the travel technology platform for merchandizing and customer care, helps travel companies increase revenue and improve customer experience thanks to tailor-made solutions designed on top of reservation systems.
Competitors: Amadeus, Sabre, Farelogix
Competitive Edge: Smooss is solving the passenger disruption recovery dilemma with a unique customer-centric approach. Our flexible technology leverages virtual interlining to offer any carrier on any transport mode at negotiated disruption fares. It is automated from end to end and agnostic to the reservation stack.
Market Opportunity: Airline retailing initiatives focus on sales. At Smooss, we believe it is in after-sales that the value lies for booking upsell, customer loyalty and repurchase. Smooss accelerates this vision by providing airlines with an upsell platform and a disruption recovery solution. Both are powered by Smooss in house, layered on top of reservation systems, and feature a low-code approach. The after-sales market for airlines technology providers is valued at a $2 billion opportunity.
Early Customers: Air France-KLM, Corsair, Transavia