Join Allianz Partners US Director of Customer Experience and Market Research, Maggie Butler, and Sutherland’s Global Head of Travel, Hemal Shah, for a lively discussion on how Allianz is reimagining experiences using the latest digital innovations so that Allianz’ customers travel with even more confidence.
Their discussion will include:
- Using customer insight and design thinking to reimagine how to remove customer hassles and create opportunities for delight
- Designing future state travel and event customer journeys
- Enabling customers with leading digital and CX capabilities
- Gaining alignment and commitment from different stakeholders across the Allianz organization to prioritize CX transformation
