Sarah Moore

Head of Travel
Capital One

2026 Phocuswright Conference speaker

Sarah Moore Head of Travel
Sarah Moore, Head of Capital One Travel, is a seasoned leader with over 15 years of experience driving transformative growth and customer-focused innovation within the travel industry. Moore leads Capital One's rapidly growing travel business, an award-winning end-to-end travel platform that makes planning and booking trips simpler and rewarding and includes an expanding network of Capital One Lounges and Landings and premium hospitality collections. Capital One has continued to deepen its investment in the travel space since the launch of Capital One Travel platform in 2021, offering competitive pricing and unique features to help customers book flights, hotels, rental cars, vacation rentals, activities, and more.

Prior to joining Capital One, Moore most recently led Rocket Travel, a division of Booking Holdings, scaling the B2B business into a global partnerships organization. Moore’s background also includes key leadership positions at Vivid Seats, where she drove a significant partnership with Capital One, and Expedia, Inc.

Sessions

Wednesday, November 18, 2026
9:35 AM – 10:00 AM EST

Executive Panel: Hospitality at the New Distribution Crossroads

Hotel distribution is entering another period of upheaval as brands push direct, owners scrutinize channel economics and platforms expand their role in hotel discovery and booking. At the same time, AI is reshaping how travelers find and compare stays. This session examines where incremental demand is really coming from, how channel economics are changing and who will hold the strongest relationship with the guest as the path to booking fragments.

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Wednesday, November 18, 2026
10:15 AM – 10:40 AM EST

Executive Panel: Competing for the Traveler Relationship

The battle for traveler loyalty is expanding beyond traditional travel brands. Airlines, financial institutions, membership organizations and other players are using data, rewards, personalization and AI to deepen relationships and influence where consumers search, book and spend. This session examines the changing traveler relationship and how companies are competing to earn loyalty, influence decisions and deliver value as expectations and discovery channels evolve.

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