Headquarters: U.S., Hong Kong, Germany, Poland
Leadership: Henrik Zillmer, Boleslaw Drapella, Christian Nielsen, Kasper R., Jakub Dziwisz, Natalia Laskowska, Krzysztof Piernicki, Johnny Quach, Dirk Busse
How robots and human claim agents can co-exist: Instead of hiring more claim agents, we adopt a machine-learning approach to streamline key processes within our business. AirHelp bots analyze the hundreds of thousands of claims sent to our agents. This knowledge is then distilled into a 'statistical model' which separates claims into two categories for processing: eligible and not eligible.