2020 Program

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Wednesday November 11
Diversity in Leadership
All times shown are EST (UTC -5).
11:00 AM
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2:00 PM
Welcome to the Diversity in Leadership Program Sponsored by: Google
After successfully sparking discussions and actions around Women's Leadership in the travel technology space, Phocuswright broadens the focus at ... [read more]
Kimberly Newbury, Vice President, Sales, Phocuswright Inc.
11:00 AM – 11:10 AM
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Expedia Group Ally Skills Workshop
Moving to another date and time! Those who have signed up will be notified by email asap.

Expedia Group believes ... [read more]
Rachel Luff, Global Inclusion & Learning, Allyship Lead, Expedia GroupZack Rubinstein, Global Inclusion & Diversity, Head of Inclusion Learning, Expedia Group
12:30 PM – 2:00 PM
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HeForShe Male Ally Skills WorkshopSupported by: Google
An ally can be someone who amplifies women’s voices, who educates themselves about different identities and experiences, someone who challenges the ... [read more]
Simon Gallow, Advocate, UN Women UK
12:30 PM – 2:00 PM
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Thursday November 12
Summit
All times shown are EST (UTC -5).
11:00 AM
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12:50 PM
Welcome to Phocuswright's Innovation Platform
Fasten your seatbelts for this fast-paced program focusing on travel innovation! See how this year's Summit and Launch disruptors will impact the ... [read more]
11:00 AM – 11:10 AM
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Vouch
Vouch builds digital concierges to help hotels enable guests to access information and services without downloading an app.
Presenter Joseph Ling, CEO, Vouch
11:10 AM – 11:20 AM
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CheKin
Are you managing a property? Do you have a hotel, campground or vacation rental? We will show you how to earn money and save time with our software ... [read more]
Presenter Pepe Moreno, Chief marketing officer, CheKin
11:20 AM – 11:30 AM
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Air Doctor
Air Doctor is a digital platform that provides a global medical network of physicians and makes it accessible to any traveler, anywhere.
Presenter Efrat Sagi-Ofir, Founder and COO, Air Doctor
11:30 AM – 11:40 AM
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Volara
The travel and hospitality communications platform for the post-pandemic era.
Presenter David Berger, Co-Founder and CEO, Volara
11:40 AM – 11:50 AM
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BeRightBack
Billed as the "Netflix of Travel," BRB is the world's first travel subscription service that removes all of the hassle for travelers.
Presenter Gregory Geny, Founder & CEO, BeRightBack
11:50 AM – 12:00 PM
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Smooss
Smooss is disrupting the passenger disruption recovery dilemma for airlines. Your passengers deserve a smooss experience!
Presenter Benjamin Lalanne, Co-founder and CEO, Smooss
12:00 PM – 12:10 PM
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Wayaj
Reducing carbon emissions on every hotel booking/trip made globally to combat climate change!
Presenter Nelly Gedeon, CEO, Wayaj
12:10 PM – 12:20 PM
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Kyte
The future of airline distribution. It’s not what you think.
Presenter Alice Ferrari, CEO, Kyte
12:20 PM – 12:30 PM
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12:30 PM – 12:40 PM
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Trueface
Trueface will be presenting a few use cases of ethical facial recognition and how the responsible use of computer vision is shaping the industry.
Presenter Shaun Moore, CEO, Trueface
12:40 PM – 12:50 PM
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Launch
All times shown are EST (UTC -5).
12:50 PM
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1:30 PM
Cloudbeds
Cloudbeds is building the next-generation hospitality tech platform delivering feature flexibility without feature bloat.
Presenter Adam Harris, Co-Founder & CEO, Cloudbeds
12:50 PM – 1:00 PM
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HalalBooking
Millions of halal-conscious families struggle when searching hotels by halal food, no-alcohol, and pool, beach or spa for ladies or family use.
Presenter Elnur Seyidli, CEO & Founder, HalalBooking.com
1:00 PM – 1:10 PM
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Mystifly
xClusive is a unique solution from @Mystiflyworld which makes selling air travel effortless for travel and non-travel e-businesses.
Presenter Rajeev Kumar, Founder, Managing Director & CEO, Mystifly
1:10 PM – 1:20 PM
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Vizergy
Cloud innovation makes digital sales and marketing simple with an all-in-one platform. Are you ready to simplify your digital?
Presenter Robert Arnold, President, Vizergy
1:20 PM – 1:30 PM
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Wrap Up, Awards & Networking
All times shown are EST (UTC -5).
1:30 PM
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2:30 PM
Post-Game Wrap Up
You saw the pitches and heard the Dragons’ immediate reactions. Now these keen observers give their take on the biggest trends, promising players ... [read more]
Panelists Erik Blachford, Venture Partner, Technology Crossover VenturesEllen Keszler, CEO, Clear Sky AssociatesTraci Mercer, SVP - Lodging, Ground and Sea + Indirect Channels Segments, SabreModerator Philip Wolf, Founder, Phocuswright Inc.
1:30 PM – 1:55 PM
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Phocuswright Innovation Awards Ceremony
Find out the winners of Summit and Launch!
1:55 PM – 2:00 PM
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Meet the Innovators
Dig deeper into the technologies presented during Summit and Launch and have an "in person" chat with the innovators. Each company will have a ... [read more]
2:00 PM – 2:30 PM
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Tuesday November 17
Center Stage
All times shown are EST (UTC -5).
11:00 AM
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2:30 PM
Introduction Sponsored by: Allianz Partners Pete Comeau, Managing Director, Phocuswright Inc.
11:00 AM – 11:05 AM
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Taking the Conversation Beyond the Middle Seat
As airlines jostle over strategies such as blocking the middle seat to play to the safety and security concerns of traveler, the impact on ... [read more]
Panelists Richard Fain, Chairman & CEO, Royal Caribbean GroupMike Leavitt, Former Governor of Utah and Founder; Chair, Board of Managers, Leavitt PartnersModerator Arnie Weissmann, Editor in Chief, Travel Weekly and Executive Vice President & Editorial Director, Northstar Travel Group
11:05 AM – 11:35 AM
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The Future of Destinations: From Overtourism to Sustainable Tourism
Overtourism has quickly become undertourism in many cities and regions. Now is the time for destinations to build strategies to manage the recovery ... [read more]
Doug Lansky, Travel Journalist / Author / Advisor / Keynote Speaker, DougLansky.comInterviewer Pete Comeau, Managing Director, Phocuswright Inc.
11:35 AM – 11:55 AM
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The Future of Hospitality: A Brand-New Playing Field
While 2020 has been a brutal year for travel, hotels have been hit particularly hard. With leisure travel stalled, meetings and events cancelled, ... [read more]
Oral Muir, VP, Global Distribution Channels, HiltonInterviewer Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.
11:55 AM – 12:15 PM
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The Future of Technology: Digital Transformation Acceleration
As quarantines swept across the globe, the process of digital transformation accelerated right alongside for many industries. On-demand service ... [read more]
Rachel Barger, Senior Vice President, Global Enterprise Sales, Cisco Systems Inc.Interviewer Kevin May, Editor in Chief, PhocusWire
12:15 PM – 12:35 PM
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Future-Proofing: Beyond Innovation
Travel plods along at a snail’s pace and the industry struggles to achieve any semblance of recovery as the pandemic wears on. Now is a watershed ... [read more]
Andrea Kates, Managing Director, Futureproofing : Next
12:35 PM – 12:50 PM
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Future-Proofing Think Tank
As a complement to the future-proofing content series, we bring together 15-20 leaders from various industry sectors to collaborate and think ... [read more]
1:00 PM – 2:30 PM
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Wednesday November 18
Networking
All times shown are EST (UTC -5).
11:00 AM
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11:55 AM
Networking and Roundtables
Participate in intimate, off-record roundtable discussions based on your business interests, moderated by industry experts and Phocuswright ... [read more]
11:00 AM – 11:55 AM
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Center Stage
All times shown are EST (UTC -5).
12:00 PM
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2:00 PM
Spotlight & Executive Interview: What a Trip - 20 Years of Tripadvisor
We take a deep dive into the world's largest travel review site's trove of data to assess how travelers are thinking and behaving in this new state ... [read more]
Steve Kaufer, CEO, TripadvisorInterviewer Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.
12:05 PM – 12:35 PM
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Executive Roundtable: Building Trust and Staying Relevant - Martech to the Rescue
At a time when consumers are hesitant to travel, how can technology help brands and destinations become and stay relevant? Our panelists explore ... [read more]
Panelists Colleen Coulter, Head of Industry, Travel, Facebook Inc.Noreen Henry, CRO, SojernModerator Mark Blutstein, Research Analyst, Phocuswright Inc.
12:35 PM – 1:00 PM
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Spotlight: Improvement Needed - Grading the Travel Industry on Diversity & Inclusion
What grade does the travel industry get when it comes to diversity and inclusion? And how can the sector improve its score? Learn where the ... [read more]
Martinique Lewis, Diversity in Travel Consultant and President, Black Travel AllianceModerator Jill Menze, News Editor, PhocusWire
1:00 PM – 1:20 PM
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Executive Interview: Travel Buddies Reunite
Two travel pioneers reunite to reflect on the early days of building travel sites, merging brands and forever changing the rules of travel shopping ... [read more]
Terrell Jones, CEO, ON Inc.Michelle Peluso, Senior Vice President, Digital Sales and Chief Marketing Officer, IBMInterviewer Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.
1:20 PM – 1:40 PM
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Executive Interview: Don't Look Down
Perhaps no one has been on a more dramatic roller coaster ride than the founder and CEO of OYO Rooms. After exploding in the marketplace with its ... [read more]
Ritesh Agarwal, Founder & CEO, OYO Hotels & HomesInterviewer Chetan Kapoor, Research Analyst, Asia Pacific, Phocuswright Inc.
1:40 PM – 1:55 PM
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Five Minutes in the Spotlight - RVShare
Vacationing without staycationing in 2020 means getting on the road. The CEO of a company which allows RV owners to find renters tells us how ... [read more]
Jon Gray, CEO, RVShare
1:55 PM – 2:00 PM
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Breakouts (Segment 1)
All times shown are EST (UTC -5).
2:01 PM
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2:31 PM
Checking Out of 2020: How This Year Will Change the Digital Future of Hospitality Presented by: Big Nerd Ranch
As we "check out" of 2020, it's clear that users demand more from their experiences. Beyond simple comfort, guests require communication, ... [read more]
Presenters
Stacy Henry, CEO, Big Nerd Ranch
Deanne Stock, Director of Experience Strategy & Insights, Big Nerd Ranch
2:01 PM – 2:31 PM
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Unused Tickets - Options and Solutions Presented by: UATP
2020 has been a year full of uncertainty. Business travel has come to a near full stop. Looking forward to 2021, numerous corporations have a ... [read more]
Presenter
Zach Ornelas, VP, Global Network Sales, UATP
2:01 PM – 2:31 PM
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What You Need to Know About Edge Computing, Optimized Conversions and Brand Loyalty Presented by: Fastly
As the travel industry navigates a new world, it's crucial that brands build customized, tailored experiences clients want - without leaving ... [read more]
Presenter
Sean Leach, Chief Product Architect, Fastly
2:01 PM – 2:31 PM
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Breakouts (Segment 2)
All times shown are EST (UTC -5).
2:39 PM
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3:09 PM
Boosting Traveler Confidence & Mitigating Risk With Broad-Based Travel Protection Solutions Presented by: Generali Global Assistance
While travel has resumed for some, the way Americans are choosing to travel - from modes of transportation to accommodations to destinations - ... [read more]
Presenter
Christopher Carnicelli, Chief Executive Officer, Generali Global Assistance North America
2:39 PM – 3:09 PM
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Improving Agent Experience & Productivity With AI Presented by: Interactions
With exceptional customer experience being a key differentiator for companies, improving agent experience is essential to a brand's success. Today, ... [read more]
Presenter
McCall Peltier, Product Marketing Manager, Interactions
2:39 PM – 3:09 PM
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Center Stage
All times shown are EST (UTC -5).
3:09 PM
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5:40 PM
Five Minutes in the Spotlight - Iomob
Hear from the CEO of the startup that describes itself as "Building the Internet of Mobility" - the winner of the most innovative startup award at ... [read more]
Boyd Cohen, CEO, Iomob
3:09 PM – 3:15 PM
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Executive Roundtable: Fast and Slow - The Distribution Dichotomy
Will COVID-19 accelerate the pace of change in airline distribution? Our panelists share their perspectives on the changing nature of distribution, ... [read more]
Panelists John Bukowski, Vice President, Content and Sourcing, American Express Global Business TravelAngel Gallego, EVP, Travel Channels, Amadeus IT Group S.A.Moshe Rafiah, CEO, Travelfusion & SkyscannerAlison Taylor, Chief Customer Officer, American Airlines Inc.Moderator Norm Rose, Senior Technology and Corporate Market Analyst, Phocuswright Inc.
3:15 PM – 3:45 PM
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Spotlight: Standing the Test of Time
What should the travel industry do in order to be more resilient to future shocks? We brought together leading voices and the best minds from ... [read more]
Sean Moffitt, Co-Founder, Managing Director, Futureproofing : Next
3:45 PM – 4:00 PM
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Executive Roundtable: Asia - Model or Anomaly?
Asia might be leading the recovery, but what impact does that have on the global travel marketplace? Siew Hoon Yeoh, founder of WiT, assembles the ... [read more]
Panelists Chan Chee Chong, CEO, GlobalTix Pte LtdLouise Daley, Deputy CEO, Asia Pacific, AccorSpencer Lee, Chief Executive Officer, BIGLIFEModerator Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia
4:00 PM – 4:25 PM
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Breaking Brad - Episode 3
For the third year in a row, top investor Brad Gerstner chooses a colleague for a brilliant, insightful and fast-paced chat about the current state ... [read more]
Jason Calacanis, Angel Investor and Podcaster, LAUNCHInterviewer Brad Gerstner, CEO & Founder, Altimeter Capital
4:25 PM – 4:50 PM
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Executive Interview: A Giant Pivot
Focusing on what currently matters is the new mantra for Booking.com. Hear how this global OTA is shifting priorities to keep the home fires ... [read more]
Glenn Fogel, CEO, Booking HoldingsInterviewer Kevin May, Editor in Chief, PhocusWire
4:50 PM – 5:10 PM
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Virtual Happy Hour
Grab a cocktail and take a break from business (or not) with your newfound friends from across the industry.
5:10 PM – 5:40 PM
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Thursday November 19
Center Stage
All times shown are EST (UTC -5).
9:30 AM
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10:53 AM
Wednesday (Nov. 18) Session Replays
It wouldn't be 2020 without some technical issues! We appreciate your patience during the session video problems that we encountered on Wednesday, ... [read more]
9:30 AM – 10:53 AM
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Networking
All times shown are EST (UTC -5).
11:00 AM
-
11:55 AM
Networking and Roundtables
Participate in intimate, off-record roundtable discussions based on your business interests, moderated by industry experts and Phocuswright ... [read more]
11:00 AM – 11:55 AM
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Center Stage
All times shown are EST (UTC -5).
12:00 PM
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2:00 PM
Spotlight & Interview: Trendwatch - Data and Insights
Real time, AI and machine learning, democratization, privacy and more! The CEO of a big data travel tech company talks about what’s valuable, ... [read more]
Rick Seaney, CEO, 3VictorsInterviewer Coney Dongre, Research Analyst, Phocuswright Inc.
12:05 PM – 12:25 PM
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Executive Roundtable: To the Brink and Back
How do you change customer perceptions and jumpstart business after a downfall? Some of the most battered, but resilient, travel businesses tell us ... [read more]
Panelists Luc Bondar, President, MileagePlus, Vice President, Marketing & Loyalty, United Airlines Inc.John De Fries, President and Chief Executive Officer, Hawaii Tourism AuthorityValerie Dorsey, Travel Advisor, Cruise Planners/American Express Travel ServicesGerilyn Horan, Vice President, Group Sales & Strategic Accounts, HiltonModerator Charuta Fadnis, Senior Vice President, Research and Product Strategy, Phocuswright Inc.
12:25 PM – 12:55 PM
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Executive Interview: GDS Reinvented … Again
Sabre has been through multiple reinventions since the advent of the internet, but nothing has challenged the company like 2020, and it wasn’t just ... [read more]
Sean Menke, CEO, SabreInterviewer Linda Fox, Senior Reporter, PhocusWire
12:55 PM – 1:10 PM
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Executive Roundtable: The Investor View - Global Edition
The pause in travel has left some businesses in the dust while others have prospered. Has innovation been stifled or stimulated in 2020? And with ... [read more]
Panelists Amy Burr, Managing Director, Operations and Partnerships, JetBlue Technology VenturesChris Hemmeter, Managing Director, Thayer VenturesMark Mahaney, Managing Director, RBC Capital MarketsModerator Jake Fuller, Managing Director and Digital Services Analyst, BTIG, LLC
1:10 PM – 1:35 PM
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Executive Interview: What Steve Thinks
Never a dull moment when prognosticating with the quick-witted and insightful co-founder and CEO of KAYAK. His views on work and play, innovation ... [read more]
Steve Hafner, CEO, KAYAKInterviewer Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.
1:35 PM – 1:55 PM
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Five Minutes in the Spotlight - OccasionGenius
Matching users to events makes for a winning proposition according to Phocuswright's Battleground Americas 2020 judges.
Nate Marcus, CEO, OccasionGenius
1:55 PM – 2:00 PM
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Breakouts (Segment 3)
All times shown are EST (UTC -5).
2:01 PM
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2:31 PM
Innovation Breakout Presented by: CTW, PERE, Rebound Travel Technologies
Learn about innovative new solutions in the areas of airline retailing, refund management and ancillary revenue for hotels in these Center Stage ... [read more]
Presenters
Kasper Gjedsted, Co-founder, PERE
Assen Vassilev, CEO, CTW
Tobias Wessels, CEO, Rebound Travel Technologies
2:01 PM – 2:31 PM
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Rebuilding Traveler Confidence Amidst Shifting Preferences in the Next Normal Presented by: WNS Global Services
There is a major shift in traveler preferences today, with health and safety being their top priorities, owing to COVID-19. Rebuilding travelers' ... [read more]
Presenter
Raj Sivakumar, Corporate Senior Vice President, WNS Global Services
2:01 PM – 2:31 PM
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The Digital Tipping Point: Why Now is the Time to Propel Platform Modernization Presented by: WEX Inc.
In response to the enhanced digital disruption experienced through 2020, there has been a huge increase in businesses upgrading and modernizing ... [read more]
Presenter
Anant Patel, Vice President of EMEA and APAC, WEX Inc.
2:01 PM – 2:31 PM
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Breakouts (Segment 4)
All times shown are EST (UTC -5).
2:39 PM
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3:09 PM
Embracing Digital Resilience and Fraud Adaptability in a Disrupted Market Presented by: Riskified
Generating revenue has never been more challenging for the travel industry, but this isn't the first time that people have been reluctant to ... [read more]
Presenter
Richard Thompson, Enterprise Account Executive, Riskified Inc.
2:39 PM – 3:09 PM
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How to Use Payments to Turbocharge Your Booking Experience Presented by: Worldpay from FIS
Gain a wealth of insights from Worldpay's latest research campaign - "Power Your Payments" - exploring a comprehensive understanding of the payment ... [read more]
Presenters
Nicole Asling, Travel & Airline Relationship Management Director, Worldpay from FIS
Thomas Helldorff, VP Airlines & Travel, Worldpay from FIS
2:39 PM – 3:09 PM
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Using Facebook and Instagram to Inspire Travelers and Fuel Recovery Presented by: Facebook
Take a look at how travelers can breakthrough in recovery on the Facebook platform to meaningfully reach more customers. Get an overview of ... [read more]
Presenter
Nico Fox, Client Solutions Manager, Facebook
2:39 PM – 3:09 PM
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Center Stage
All times shown are EST (UTC -5).
3:09 PM
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5:45 PM
Five Minutes in the Spotlight - Dream Drive
A reflection of the times we live in - "luxury hotel on wheels" struck a chord and drove away with the Web In Travel Startup of the year award.
Jared Campion, Chief Dream Driver, Dream Drive
3:09 PM – 3:15 PM
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Executive Roundtable: Hands Off - When High Touch Means No Touch
Showing your customers that you care means being as hands off as possible. Explore the role of tech and protocol in building confidence and safety ... [read more]
Panelists Michael Levie, Chief Operations Officer, citizenM HotelsDavid Stange, Chief Executive Officer, BeachySherry Stein, Head of Technology Strategy, Americas, SITAModerator Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.
3:15 PM – 3:40 PM
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Executive Interview: Rolling the Dice
Phocuswright welcomes back one of the best minds in travel to predict who and what is left standing in the aftermath, and best bets for the future.
Greg O'Hara, Founder & Senior Managing Director, CertaresInterviewer Kevin May, Editor in Chief, PhocusWire
3:40 PM – 4:00 PM
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Phocuswright Research: Loyalty Revisited
Loyalty programs have been a pillar for travel brands wanting to attract and establish strong, long-lasting bonds relationships with consumers. But ... [read more]
Mark Blutstein, Research Analyst, Phocuswright Inc.
4:00 PM – 4:15 PM
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Executive Roundtable: Opportunity in Adversity
How do you turn massive disruption to an advantage? Find out how a few travel providers faced the pandemic head-on and flourished.
Panelists Anna Banicevic, CEO, ZizooShruti Challa, VP of Revenue, SonderJens Wohltorf, Chief Executive Officer, BlacklaneModerator Rod Cuthbert, Founder, Viator, former CEO, Rome2rio, and Director, VELTRA Corp.
4:15 PM – 4:50 PM
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Executive Interview: Reinventing the OTA
Smaller, leaner, tighter, faster – that's the recipe for Expedia's longevity as it wiggles out of crisis mode. Vrbo has shined as home rentals take ... [read more]
Peter Kern, Vice Chairman and Chief Executive Officer, Expedia GroupInterviewer Charuta Fadnis, Senior Vice President, Research and Product Strategy, Phocuswright Inc.
4:50 PM – 5:10 PM
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5:10 PM – 5:15 PM
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Virtual Happy Hour
Grab a cocktail and take a break from business (or not) with your newfound friends from across the industry.
5:15 PM – 5:45 PM
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Note: All conference information (including program, speakers, etc.) is subject to change without notice.