Rebuilding Traveler Confidence Amidst Shifting Preferences in the Next Normal Presented by: WNS Global Services
There is a major shift in traveler preferences today, with health and safety being their top priorities, owing to COVID-19. Rebuilding travelers' ... [read more]
There is a major shift in traveler preferences today, with health and safety being their top priorities, owing to COVID-19. Rebuilding travelers' trust will be vital to revive travel and hospitality companies battered by the pandemic. They need low-touch, high-tech engagements that promise safety, adaptive solutions and self-learning systems to succeed. They also need to offer hybrid, empathy-led experiences to ease travelers' anxieties. AI and ML bring renewed hope and are paving the way for contactless applications for activities spanning the entire traveler journey such as booking, onboarding, check-ins, security protocols and smart recommendations. The future of travel will be shaped by digitally empowered travelers who expect a healthy, safe and memorable experience. Explore how you can become the evolved traveler's "buddy," while boosting your bookings and revenue growth!
Raj Sivakumar, Corporate Senior Vice President, WNS Global Services