Program

Stay tuned for more program sessions …
Monday November 18
All Day
12:00 PM
-
10:00 PM
Phocuswright Reception Desk Open
Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.
12:00 PM – 10:00 PM
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Limited Access
No conference sessions are held on Monday; pre-conference activities take place in noted locations. All times shown are EST (GMT -5 hours).
1:30 PM
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5:00 PM
Startup Program
(by acceptance only)Participate in intimate roundtable discussions based on your business interests – moderated by Phocuswright analysts and ... [read more]
1:30 PM – 5:00 PM
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The Young Leaders Summit Sponsored by: Brand USA - VisitTheUSA.com
(by acceptance only)The Summit convenes for the first time. Get to know your fellow stars during an interactive session Monday afternoon. This is ... [read more]
1:30 PM – 5:00 PM
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Happy Hour
7:00 PM
-
10:00 PM
Attendee Speed-Meet
(open to all registered attendees)
7:00 PM – 8:30 PM
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Kick-Off Cocktail Reception Sponsored by: Allianz Partners
8:30 PM – 10:00 PM
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Tuesday November 19
All Day
8:00 AM
-
7:00 PM
Exhibitor Showcases and Networking Lounge Open
The showcase is open for business and abuzz with activity. Meet the demonstrators and connect with exhibitors one-on-one!
8:00 AM – 7:00 PM
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Phocuswright Reception Desk Open
Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.
8:00 AM – 7:00 PM
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Rise & Shine
8:00 AM
-
9:00 AM
Breakfast and Networking
8:00 AM – 9:00 AM
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Summit
Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted.
All times shown are EST (GMT -5 hours).
9:00 AM
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1:08 PM
Summit (Session 1)
The Summit, presented by Brand USA - VisitTheUSA.com, showcases the best startup and emerging companies that have been pre-selected by industry ... [read more]
9:00 AM – 11:03 AM
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Networking Break Platinum Ballroom & Foyer
11:03 AM – 11:20 AM
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Summit (Session 2)
The Summit, presented by Brand USA - VisitTheUSA.com, showcases the best startup and emerging companies that have been pre-selected by industry ... [read more]
11:20 AM – 1:08 PM
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Lunch
1:08 PM
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2:15 PM
Networking Lunch Sponsored by: Hertz
1:08 PM – 2:15 PM
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Lunch Breakout
1:15 PM
-
2:45 PM
Hospitality Marketing Innovation ThinkTank Presented by: HSMAI
Bringing to life hospitality marketing innovation with real-world examples, HSMAI presents winners of its 2019 Adrian Awards to share their unique ... [read more]
1:15 PM – 2:45 PM
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Visual Inspiration for the Experience of a Lifetime Presented by: Pinterest
Experiences last a lifetime. So how can travel brands inspire and empower consumers to dream big and explore the world in unique ways? Join ... [read more]
Presenter Megan Danielson, Industry Lead, Travel, Pinterest
1:15 PM – 2:15 PM
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Launch
Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted.
All times shown are EST (GMT -5 hours).
2:15 PM
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6:00 PM
Launch
Fourteen established companies, selected by Phocuswright technology analysts, showcase new products and ideas changing the way we book, search, ... [read more]
2:15 PM – 4:25 PM
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Networking Break Platinum Ballroom & Foyer
4:40 PM – 5:00 PM
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Roundtable Discussions and Other Groundbreaking Content
Join industry experts as they discuss emerging technologies, innovation and trends that are affecting the travel industry landscape.
5:00 PM – 5:30 PM
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Executive Interview: American Express Global Business Travel
Greg O’Hara sits in a unique position, as a top executive at the world’s largest travel management company, American Express GBT; and the founder ... [read more]
Greg O'Hara, Executive Chairman, Amex GBT; Founder & Senior Managing Director, Certares
5:30 PM – 5:55 PM
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Summit Awards Ceremony
The pitches are done, the votes are tallied and the trophies are polished. We'll announce the startup and emerging award winners/runners-up: ... [read more]
5:55 PM – 6:00 PM
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Happy Hour
6:00 PM
-
7:00 PM
Phocuswright Innovation Cocktail Reception
6:00 PM – 7:00 PM
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Wednesday November 20
All Day
7:00 AM
-
6:00 PM
Phocuswright Reception Desk Open
Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.
7:00 AM – 6:00 PM
Add
Exhibitor Showcases and Networking Lounge Open
The showcase is open for business and abuzz with activity. Meet with innovators and exhibitors one-on-one!
8:00 AM – 6:00 PM
Add
Rise & Shine
7:00 AM
-
9:00 AM
Women's Leadership Initiative Breakfast Sponsored by: Merkle
Open to all attendees (men AND women).This is an essential session for women and men to explore what travel technology companies need to thrive in ... [read more]
7:00 AM – 8:50 AM
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Breakfast and Networking Platinum Ballroom & Foyer
8:00 AM – 9:00 AM
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Center Stage
Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted. All times shown are EST (GMT -5 hours).
9:00 AM
-
11:10 AM
Executive Interview: TripAdvisor
TripAdvisor forever changed hotel and destination selection when it elevated user-generated content to required pre-trip reading for millions of ... [read more]
Steve Kaufer, CEO, TripAdvisor
9:15 AM – 9:40 AM
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Executive Interview: GetYourGuide & Klook
The tours and activities segment is the darling of the travel VC investment community. Case in point: Earlier this year, in rapid succession, ... [read more]
Eric Gnock Fah, Co-Founder & COO, KlookJohannes Reck, CEO & Co-Founder, GetYourGuide
9:55 AM – 10:20 AM
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Executive Roundtable: The Long Game in Short-Term Rentals
The rise of private accommodation has dramatically expanded traveler options and reshaped hospitality globally. Rentals are increasingly sold ... [read more]
Panelists Eric Breon, CEO, VacasaBrad Handler, Founder & Chairman, InspiratoClara Liang, VP and General Manager, Head of Luxury and Professional Hosting, AirbnbAmiad Soto, CEO & Co-Founder, Guesty
10:20 AM – 10:45 AM
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Keynote: OYO Hotels & Homes
What originated as a virtual online brand aggregating independent budget hotels in India has evolved into a hospitality chain that leases and ... [read more]
Ritesh Agarwal, Founder & CEO, OYO Hotels & Homes
10:45 AM – 11:10 AM
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Breakouts: Session 1
Workshop sessions take place in the Regency and Atlantic ballrooms, 2nd floor of the Convention Center. All times shown are EST (GMT -5 hours).
11:20 AM
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11:55 AM
Get Ready for 5G to Transform Travel and Hospitality Presented by: Luxoft
Are you ready for the 5G transformation? 5G offers a blazing-fast wireless connection that moves data between your customers and your data systems ... [read more]
Presenter Kenneth Urquhart, Director, Luxoft USA, Inc.
11:20 AM – 11:55 AM
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Multi-Channel Marketing in a World of Walled Gardens Presented by: Sojern
Digital walled gardens (think Google, Facebook, Apple, Alibaba) have risen to dominance due to their sheer popularity with consumers, now ... [read more]
Presenter Kurt Weinsheimer, Chief Solutions Officer, Sojern
11:20 AM – 11:55 AM
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Travel EQ: Bridging the Gap between High-Tech & High-Touch Presented by: American Express Travel
With more people traveling than ever before and an overwhelming amount of information at their fingertips, consumers are looking for a trusted ... [read more]
11:20 AM – 11:55 AM
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Breakouts: Session 2
Workshop sessions take place in the Regency and Atlantic ballrooms, 2nd floor of the Convention Center. All times shown are EST (GMT -5 hours).
12:10 PM
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12:45 PM
How to Win at Travel Marketing in the Age of Google and Expedia Presented by: Tinyclues
For travel brands looking to better engage their customers and earn more revenue, the industry marketing landscape can often feel like an unfair ... [read more]
12:10 PM – 12:45 PM
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Outsmart Competitors Who Scrape Your Data Presented by: PerimeterX
Every day, your competitors scrape your website and steal your pricing data, content and intellectual property to use to their advantage. The more ... [read more]
Presenter Kim DeCarlis, CMO, PerimeterX
12:10 PM – 12:45 PM
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Understanding the New Path to Purchase Presented by: SimilarWeb
Explore trends in digital shopping for lodging in light of growth from Google travel and the vacation rental segment. Follow this deep dive into ... [read more]
Presenter Mackenzie Cahill, Strategic Consultant, SimilarWeb
12:10 PM – 12:45 PM
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Lunch
12:45 PM
-
1:45 PM
Networking Lunch Sponsored by: Hertz and Recruit Co., Ltd.
12:45 PM – 1:45 PM
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Lunch Breakout
Workshop sessions take place in the Regency and Atlantic ballrooms, 2nd floor of the Convention Center. All times shown are EST (GMT -5 hours).
12:45 PM
-
1:45 PM
Taking your Global Business into Local Markets Presented by: WEX
Achieving global reach in fragmented and changing local landscapes can be difficult. Explore the practical side of creating a frictionless payment ... [read more]
Presenter Alexandra Limerick, Director, Global Travel Solutions, WEX Inc.
12:45 PM – 1:45 PM
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Breakouts: Session 3
Workshop sessions take place in the Regency and Atlantic ballrooms, 2nd floor of the Convention Center. All times shown are EST (GMT -5 hours).
1:45 PM
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2:20 PM
Exploring Traveler Trends by Generation & Geography Presented by: Expedia Group Media Solutions
Traveler motivations, behaviors and priorities vary not only by geography, but across generations. Looking at the motives and emotions behind their ... [read more]
Presenter Jennifer Andre, Senior Director, Business Development, Expedia Group Media Solutions
1:45 PM – 2:20 PM
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The best payment experience: Are we there yet? Or have we gone too far? Presented by: Worldpay from FIS
For years, we have tried to optimize the payment experience, with invisible payments as the ultimate goal (e.g., Uber). But for some, this has gone ... [read more]
1:45 PM – 2:20 PM
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Breakouts: Session 4
Workshop sessions take place in the Regency and Atlantic ballrooms, 2nd floor of the Convention Center. All times shown are EST (GMT -5 hours).
2:35 PM
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3:10 PM
Successful Travel Marketplace Payments Can Walk and Chew Gum at the Same Time! Presented by: Yapstone
The better your payments work for you, the bigger and faster your business can grow. That’s why payment functionality should never be a compromise. ... [read more]
2:35 PM – 3:10 PM
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Center Stage
Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted. All times shown are EST (GMT -5 hours).
3:30 PM
-
6:00 PM
People's Choice Awards Announcement
Find out the winners of the Summit and Launch People's Choice awards!
3:30 PM – 3:35 PM
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Keynote + Executive Interview: Kara Swisher
Disruptive technology is the holy grail of the travel industry, but where is true innovation to be found? Acclaimed tech journalist Kara Swisher ... [read more]
Kara Swisher, Editor at Large of Recode; Host, Recode Decode Podcast; Executive Producer, Code Conference
3:35 PM – 4:10 PM
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Executive Roundtable: The Future of the Funnel
Focused intermediaries remain a big part of online travel. Can they continue to rely solely on a single vertical, region, or stage of the funnel? ... [read more]
Panelists Bryan Dove, CEO, SkyscannerTedd Evers, Founder & CEO, TripTunerSam Jain, Founder & CEO, FareportalSam Shank, CEO, HotelTonight & Head of Hotels, Airbnb
4:25 PM – 4:50 PM
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Executive Interview: Booking Holdings
The leader of Booking Holdings has set his sights on integrating the company’s expanding portfolio of brands to facilitate a complete end-to-end ... [read more]
Glenn Fogel, CEO, Booking Holdings
5:35 PM – 6:00 PM
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Happy Hour
6:00 PM
-
7:30 PM
Center Stage Cocktail Reception Sponsored by: Greater Fort Lauderdale Convention & Visitors Bureau
6:00 PM – 7:30 PM
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Thursday November 21
All Day
8:30 AM
-
2:00 PM
Exhibitor Showcases and Networking Lounge Open
The showcase is open for business and abuzz with activity. Meet with innovators and exhibitors one-on-one!
8:30 AM – 2:00 PM
Add
Phocuswright Reception Desk Open
Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.
8:30 AM – 2:00 PM
Add
Rise & Shine
8:30 AM
-
9:30 AM
Breakfast and Networking Sponsored by: Hertz
8:30 AM – 9:30 AM
Add
Center Stage
Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted. All times shown are EST (GMT -5 hours).
9:30 AM
-
1:55 PM
Executive Interview: Expedia
Bigger is not necessarily better when it comes to innovation and quick adaptation. Can a company with more than 20 brands selling across a growing ... [read more]
Mark Okerstrom, President & CEO, Expedia Group, Inc.
9:30 AM – 9:55 AM
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Executive Roundtable: Street Talk
Phocuswright's signature session dedicated to the intersection of finance, investment, M&A, IPOs and the world's largest industry - travel, tourism ... [read more]
Panelists Mark Mahaney, Managing Director, RBC Capital MarketsBrian Nowak, Managing Director, Morgan Stanley & Co. Inc.Eric Sheridan, Managing Director, UBSLloyd Walmsley, Director, Deutsche Bank Securities Inc.Moderator Seema Mody, Global Markets Reporter, CNBC
9:55 AM – 10:20 AM
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Executive Roundtable: Hotel Strategies 2020 - Taking Control
Hotels are ramping up their tech to improve targeting, reward customers, make smarter distribution choices and offer a differentiated guest ... [read more]
Panelists Lisa Checchio, Chief Marketing Officer, Wyndham Hotels & ResortsAlexander Pyhan, Vice President, Distribution, Marriott International
10:45 AM – 11:10 AM
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Executive Interview: Despegar
The shift to a mobile-first world for travel transactions is accelerating globally, but market adoption varies. We sit down for a one-on-one chat ... [read more]
Damian Scokin, CEO, Despegar.com Inc.
11:10 AM – 11:35 AM
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Networking Break Platinum Ballroom & Foyer
11:35 AM – 12:15 PM
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Phocuswright Research Presentation: Traveler Tech Trends
Technology’s evolution is shaping how consumers engage with travel. Travelers from mature markets have adapted to the online and mobile shifts and ... [read more]
Mark Blutstein, Research Analyst, Phocuswright Inc.
12:15 PM – 12:30 PM
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Executive Roundtable: A Segment of One - Have We Arrived?
Better technology, not least of all AI, is unlocking the power of data to tailor and target like never before. Providers are growing more confident ... [read more]
Panelists Jeffrey Glueck, CEO, FoursquareKenneth Purcell, Founder/CEO, iSeatz Inc.Simon Whitcombe, VP, Group Lead, eCommerce, Travel & Emerging Disruptors, Global Marketing Solutions, Facebook Inc.
12:30 PM – 12:55 PM
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Executive Roundtable: Air Distribution Confusion: New Rules, New Roles
Ready or not, new standards are affecting all facets of travel distribution. IATA’s NDC and One Order are spurring new approaches to content, ... [read more]
Panelists Vince Chirico, SVP Global Supply Chain Partners, Carlson Wagonlit TravelArber Deva, Senior Director, Head of Distribution Solutions, Lufthansa GroupRoshan Mendis, Chief Commercial Officer, Sabre Travel NetworkMoshe Rafiah, CEO & Founder, TRAVELfusion Ltd.
12:55 PM – 1:20 PM
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Executive Interview: KAYAK
Hear from KAYAK’s CEO on the trajectory of meta, the future of OTA-meta relationships, and how key players and emerging upstarts are shaping the ... [read more]
Steve Hafner, Co-Founder and CEO, KAYAK
1:30 PM – 1:55 PM
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Lunch
2:00 PM
-
3:00 PM
Networking Lunch Diamond Ballroom
2:00 PM – 3:00 PM
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Note: All conference information (including program, speakers, etc.) is subject to change without notice.