Event: 2019 Phocuswright Conference
Category: Emerging Company
HQ: Paris, France
Principal(s): Guillaume Laporte, CEO; Ilias Hicham, COO; Pierre Pakey, CTO
Funding: 2017: $1.1M Seed; 2019: $10M Series A
Product Description: Mindsay is the leader in conversational AI for the travel industry. Our chatbots and voice bots are part of a comprehensive platform focused on empowering enterprises to improve their customer service operations while keeping costs in check. Conversational agents built with Mindsay's technology can be added to websites, mobile apps, social media interfaces (like Facebook Messenger, WhatsApp and WeChat), and smart assistants (like Amazon Alexa and Google Assistant).
Business Model: License fee based on bot and platform capabilities and volume of users; professional services packages.
Competitors: Our biggest competitors are solutions developed in-house.
Competitive Edge: For travel companies struggling to provide personalized customer care at scale, Mindsay's conversational AI platform delivers bots that are easy to implement and generate immediate ROI. We've specialized in travel since day one, so our bots are pre-trained with your most relevant use cases.
Market Opportunity: Technology has changed the way companies interact with consumers. The personalization and responsiveness companies are now able to provide has raised consumer expectations to a whole new level. People expect flawless experiences from their favorite brands. Customer experience is now a primary driver of purchase and customer loyalty. With Mindsay's conversational AI technology, travel companies can provide instant, personalized and unparalleled customer care at scale.
Early Customers: CWT, Accor, Iberia, Vueling, Disneyland Paris