Event: 2020 Phocuswright Conference
Product: Vouch Digital Concierge
Principal(s): Joseph Ling
Funding: SGD$200K from angel investors
Product Description: Vouch's digital concierge is an automated guest-services liaison that streamlines operations to focus on high-impact activities and improve hotel experiences for guests. The AI-powered platform allows guests to make housekeeping requests, room service ordering and booking of facility use ahead of time. Integrated directly to widely used hospitality systems and accessed through guests' personal devices, it reduces human intervention without the need for guests to download an app.
Business Model: We charge a monthly SaaS fee that scales with the size of the hotel.
Competitors: Izy, HandiGo, DigiValet, Saba Hospitality
Competitive Edge: Vouch is the first solution in the world that enables hotels to control and elevate the entire guest experience from pre- to post-stay, without the need to download an app. Our innovative platform allows for quick customization and iterations that are critical in today's fast-evolving world.
Market Opportunity: Traditionally, guest requests and queries are made through in-room phones, with a team of call operators connecting these messages to different departments. Vouch's integrated digital concierge can now connect guest requests/orders directly to relevant parties in a seamless interface, shortening time and manpower needed per transaction. Vouch optimizes operations for staff to focus on impactful customer service and allows promotion of other payable services to generate ancillary revenue.
Early Customers: Vouch works with hotels from biggest global hospitality chains.