Event: 2022 Phocuswright Conference
Product: Netomi Conversational AI Platform
HQ: San Mateo, CA U.S.
Principal(s): Puneet Mehta
Funding: $30 million Series B funding in Nov 2021 for valuation of $210 million.
Product Description: Netomi is an AI-first multichannel conversational platform to make support simple and seamless for customers and agents. It’s one unified no code platform that makes each experience as unique as the customer. On every channel. All the time.
Business Model: Enterprise grade AI-first conversational platform to simplify the reach of digital customer experiences. We design conversations with proactive intents for rich customer engagement, smart agent workflows & deep chatbot integration. This results in a 90% self-service resolution rate, 24 pt. uplift in customer satisfaction, & a 50% reduction in support costs.
We save time for both customers and agents to make it simple to do business with you.
Competitors: Ada, Forethought, Thankful, Ultimate AI, Solvvy
Competitive Edge: Augmenting AI with human intelligence, we enable empathy-first multichannel brand interactions and smart agent workflows through intent and contextual AI-first conversational experiences.
Market Opportunity: Overall global spending on customer experience is expected to reach $641B in 2022, according to IDC. The global conversational AI market size is expected to reach USD $41.39 billion by 2030, expanding at a CAGR of 23.6% from 2022 to 2030, according to a June 2022 report by Grand View Research, Inc.
Early Customers: WestJet, Gong, Warner Bros, Megabus, Singtel, Lingokids, EBANX
