Event: 2023 Phocuswright Conference
Product: TourReview
HQ: Madrid, Spain
Principal(s): Jose Arozarena, CEO
Funding: We already received two rounds of investment in the kick-off phase of the project.
Product Description: TourReview is a software that concentrates all reviews from online platforms and provide all the data in one easy-to-use panel. With a powerful BI and AI, it’s easier to manage all the reviews in one place. For an efficient management with time saving and quality response, seeing, filtering, and responding all the reviews more directly. We believe Customer Satisfaction is the ultimate KPI, with TourReview it’s easier to focus on their voice, get better reviews, increasing your sales.
Business Model: Our business model is based on a monthly subscription. Our plans depend on the size of the Tour Operator, the quantity of tours and destinations.
Competitors: TourReview’s software has no competitors, we have patents in the US and Europe.
Competitive Edge: TourReview provides faster results with less effort. The data provided with our powerful BI provides high quality and numerous possibilities of analysis, even schedule automatic report. With a clean and easy dashboard get the lowest rate error and track the evolution of your KPIs and responses.
Market Opportunity: The tourism market has over 1 million tour operators, and it continues to growth daily. In such a fragmented industry, where a tour operator cannot position easily because of the numerous offers in different platforms, customer reviews emerge as a critical factor. For tour operators, reviews have become the ultimate asset, being the ultimate decision-maker influencing a customer's travel plans. Managing the reviews and data in all the different platforms can be challenging and time-consuming.
Early Customers: We have over 500 clients and a long waitlist of tour operators waiting for the final details of the system.
