Lorraine Sileo

Senior Analyst and Founder, Phocuswright Research
Phocuswright Inc.

Lorraine Sileo Senior Analyst and Founder, Phocuswright Research
Lorraine Sileo launched the research division of Phocuswright Inc. in 1998. Phocuswright's global marketplace intelligence is the industry standard for segmentation, sizing, forecasting, trends, analysis and consumer travel planning behavior. She is quoted frequently in consumer and trade media and has authored numerous publications (including Phocuswright's U.S. Online Travel Overview reports). Lorraine has testified at hearings held by the National Commission to Ensure Consumer Information and Choice in the Airline Industry, charged by Congress to examine the impact of online distribution on the travel industry. She was previously an adjunct professor at New York University's Graduate Center for Hospitality, Tourism and Sports Management. She has analyzed the business and consumer electronics marketplace for various publications and media companies for over 20 years.

Sessions

Tuesday, November 17, 2020
11:55 AM – 12:15 PM EST

The Future of Hospitality: A Brand-New Playing Field

While 2020 has been a brutal year for travel, hotels have been hit particularly hard. With leisure travel stalled, meetings and events cancelled, and short-term rentals taking the spotlight, hotel leaders are in the hot seat. How has the pandemic upended channel distribution? Hear how one renowned hospitality veteran expects the industry to recover, rebuild and take back its future.

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Wednesday, November 18, 2020
12:05 PM – 12:35 PM EST

Spotlight & Executive Interview: What a Trip - 20 Years of Tripadvisor

We take a deep dive into the world's largest travel review site's trove of data to assess how travelers are thinking and behaving in this new state of abnormal. Hear the founder and CEO's take on consumer sentiment and the future of travel.

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Wednesday, November 18, 2020
1:20 PM – 1:40 PM EST

Executive Interview: Travel Buddies Reunite

Two travel pioneers reunite to reflect on the early days of building travel sites, merging brands and forever changing the rules of travel shopping and buying.

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Thursday, November 19, 2020
1:35 PM – 1:55 PM EST

Executive Interview: What Steve Thinks

Never a dull moment when prognosticating with the quick-witted and insightful co-founder and CEO of KAYAK. His views on work and play, innovation and complacency, what's broken and what's next always make for a provocative Q&A.

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Thursday, November 19, 2020
3:15 PM – 3:40 PM EST

Executive Roundtable: Hands Off - When High Touch Means No Touch

Showing your customers that you care means being as hands off as possible. Explore the role of tech and protocol in building confidence and safety throughout the trip.

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