Robert McDowell is Chief Commercial Officer for Choice Hotels International, Inc. (NYSE: CHH), one of the world’s leading hotel companies. In this role, he is responsible for developing and leading Choice’s digital commerce, loyalty, revenue management, procurement and customer care.
Mr. McDowell joined Choice Hotels in May 2011 as senior vice president of marketing and distribution, and was appointed to his current leadership position in 2016. During his tenure, he successfully developed and executed the company’s customer acquisition strategy through an integrated digital advertising campaign, built an industry-leading revenue management platform, relaunched Choice Privileges, a now top-rated and the fastest-growing loyalty program in the industry, and continued to evolve Choice’s digital platform.
Prior to joining Choice Hotels, Mr. McDowell spent nearly 15 years with United Airlines, where he served as managing director of distribution and eCommerce.While at United, he led efforts in international route planning, revenue management, e-commerce and global distribution. Previously, Mr. McDowell also served as chief operating officer for C&H International, a $600 million international travel agency.
Mr. McDowell has a proven track record of building high performing teams focused on customer engagement rooted in technology innovation, market research, and data to continually drive bottom line performance for the enterprise. Mr. McDowell earned his bachelor’s degree from the New York Institute of Technology, and a master’s degree in business administration from the University of Notre Dame.