Ankur Randev

Principal & Chief Commercial Officer
Highgate Hotels

2026 Phocuswright Conference speaker

Ankur Randev Principal & Chief Commercial Officer
Ankur Randev is Principal and Chief Commercial Officer at Highgate, where he leads global commercial strategy across Sales, Revenue Management, Marketing, E-commerce and Customer Relationship Management. He has more than two decades of experience in hospitality and travel, with deep expertise in revenue management, distribution, technology and digital. Since joining Highgate in 2003, he has played a central role in the firm’s growth.

Highgate is a fully integrated real estate investment and hospitality management firm. Since its founding in 1988, it has acquired more than $15 billion in real estate assets. Its primary focus is hospitality, and it also invests in office, multifamily and mixed-use properties. Highgate has owned and managed more than 500 hotels, and its current portfolio includes nearly 85,000 owned, managed, asset-managed or in-development rooms across the United States, Latin America, the Caribbean and Europe.

Before Highgate, Ankur worked at Taj Hotels, Resorts & Palaces and McKinsey & Company.

He is a graduate of the University of Huddersfield and has completed executive leadership programs at Harvard Business School, the Wharton School and Cornell University.

Sessions

Tuesday, November 17, 2026
2:15 PM – 3:00 PM EST

Hospitality AI: The Great Push and Pull

AI is transforming hospitality, but the opportunity looks different depending on where you sit. Global brands want scale and control. Owners want financial returns. Operators want productivity and execution. Independent and boutique hotels want sophisticated capabilities without enterprise-level complexity. Established technology companies are reinventing their platforms, while AI-native innovators are challenging traditional software categories and operating models. All of them face the same test on property: whether AI can give frontline teams the real-time guest context to deliver a higher level of hospitality.Central question: How will AI reshape the way hotels are managed, operated, marketed, distributed, monetized and experienced, and who will control and capture the value?This is an interactive industry discussion, not a sequence of product demonstrations. Industry leaders from different stakeholder groups each speak for five minutes, unplugged with no slides, followed by open discussion and debate to explore opportunities, conflicts and practical solutions.

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