Michael Klein is the Head of Retail, Travel & Hospitality Product Marketing at Talkdesk, where he leads go-to-market strategy for AI-powered customer experience solutions serving global brands. With more than 20 years of experience across enterprise technology focused on industries, Michael previously spent 14 years at Adobe, helping shape industry strategy for the Adobe Digital Experience Cloud.
Before entering the technology industry, Michael held merchandising and marketing leadership roles with specialty retailers including Williams Sonoma, Louis Vuitton, Harry & David, and Wine.com. Recognized as a 2026 Top Retail Expert by Rethink Retail for the third consecutive year, he is a frequent speaker on the future of commerce, AI, and customer experience.