Event: 2025 Phocuswright Conference

Website: http://www.afrishorebpo.com/

Afrishore is a leading South Africa–based BPO partner specializing in the travel and tourism sector. We help travel brands deliver seamless customer experiences around the clock — from booking assistance, itinerary changes, and cancellations to multilingual support, loyalty program management, and real-time disruption handling.With highly trained, accent-neutral agents operating 24/7/365, we ensure your customers receive fast, accurate, and empathetic support — no matter their time zone. Our scalable teams are built to flex with seasonal demand, and our expertise spans online travel agencies, airlines, cruise lines, rail, and accommodation platforms. Afrishore combines cost-efficiency with premium service quality, helping travel companies boost CSAT scores, extend office hours, and turn every customer interaction into a brand-building moment.