2024 Program

Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.

Then, meet with innovators and exhibitors one-on-one! The showcase is open for business and abuzz with activity.

The founder of Jetblue and Azul does it again, this time opening up popular domestic routes with simple terms and added conveniences. Hear how he's done it, including plans for international expansion. And what’s his take on the wider airline industry as it grapples with new distribution models, modernizing its technology and the challenges of disruptions?

With its iconic brand, colorful history, and famous pitch people Priceline made "name your own price" a big thing before transforming itself. We chat with its CEO to understand what keeps Priceline so popular with U.S. travelers.

Technology in the New Age of travel enables the servicing of customers in a hyper-personalized, contextual manner as demand shifts year to year. Follow the Next Generation of product and service enhancements from around the world based on different distribution models, cultures and markets.

The vision for new technologies like AI agents and digital ID to enable true personalization is clear, but getting there can be like navigating through a fog. These travel technologists tell us how they're charting the course.

Entrepreneur, investor and business leader, Steve Singh is once again aiming to transform corporate travel. Learn how this visionary continues his quest to make "the perfect trip" a reality.

Recognizing their contributions to the industry, Phocuswright welcomes the newest inductees into its Hall of Fame.

There’s no denying social media – in all its forms – is one of the top influencers of travel decision-making. What’s less clear is exactly how social media content influences real trip decisions and leads to conversion. Find out what Phocuswright research has uncovered about when, where and how social marketing is most effective, what travelers are looking for when they interact with brands and key differences across demographic groups.

As travelers continue to dig for unique and meaningful experiences there’s more pressure on sellers to connect with them at just the right time and place. Social content and thousands of influencers have sway that some aggregators simply can’t match, so how do you target and differentiate while also reaching the widest possible audience in their travel journey? Some of the world’s largest sellers of experiences share their strategies for capturing traveler’s dreams, desires – and dollars.

From Agoda’s tropical beginnings in Phuket, Thailand in 2005 to being acquired by Booking Holdings two years later, and transitioning from founder to chief executive and chairman, this entrepreneur has seen it all. He’s passionate about startups, believes Asia is where the next era of growth is, and sees AI as a defining moment in the coming new age of online travel.

Travel's Tech-Driven Retail Revolution: AI and a slew of new mega players are shaking up the landscape for travel shopping and buying – but by how much? Our marketing experts weigh in on the future of the travel buying experience.

From P&G to Amazon to Airbnb, learning how consumers shop and buy has taught this leader how to keep short-term rentals thriving in both challenging and opportune times. Now in the role of chief business officer for Airbnb, hear how he is leading the company’s global growth strategy and further expansion of its product map.

Phocuswright's signature session dedicated to the intersection of finance, investment, M&A, IPOs and travel tackles markets in the face of uncertainty. Wall Street's leading analysts on digital, travel and hospitality share their perspectives on where the money, the market and its movers will go next.

In the two decades since co-founding Kayak, this pioneering CEO has navigated change multiple times. Now, with more disruption on the way, how does he keep the company viable, fresh and hungry?