Program


Tuesday November 16
Rise & Shine
6:45 AM
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9:00 AM
Travelpayouts Empowerment Run Sponsored by: Travelpayouts Diplomat Hotel Lobby
Prepare for a busy day with an exercise session on the beach. Guided by a pro coach we'll take an energizing jog and warm up. Bond with other ... [read more]
6:45 AM – 7:45 AM
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Breakfast and Networking Exhibitor Showcase, Great Hall 1 & 2, 3rd Floor, Convention Center
8:00 AM – 9:00 AM
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All Day
8:00 AM
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6:00 PM
Exhibitor Showcases and Networking Lounge Open Great Hall 1 & 2, 3rd Floor, Convention Center
The showcase is open for business and abuzz with activity. Meet with innovators and exhibitors one-on-one!
8:00 AM – 6:00 PM
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Phocuswright Reception Desk Open Great Hall 3 Foyer, 3rd Floor, Convention Center
Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.
8:00 AM – 6:00 PM
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Center Stage
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
9:00 AM
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11:15 AM
Executive Interview: Tripadvisor
Longevity by Reinvention. No stranger to pivots and trials, this company stays top of mind through twists and turns.
Steve Kaufer, CEO, TripadvisorInterviewer Alice Jong, Research Director, Phocuswright Inc.
9:15 AM – 9:35 AM
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Executive Roundtable: Modern Travel Retailing - Promises, Promises!
Modern travel retailing heralds an omnichannel environment with access to all suppliers and channels. A combination of NDC/direct connects, APIs, ... [read more]
Panelists Cory Garner, Co-CEO, Travel Technology Research (T2RL)Vajid Jafri, Chairman, CEO, OnrivaTraci Mercer, SVP, Marketplace Segments, SabreAlex Zoghlin, President & CEO, ATPCOModerator Lorraine Sileo, Senior Analyst, Phocuswright Inc.
9:35 AM – 10:05 AM
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Five Minutes of Fame: Indie Campers
One of Europe’s largest campervan rental companies explains why camping is more than a pandemic-led trend.
Duarte Moreira, CFO, Indie Campers
10:05 AM – 10:10 AM
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Keynote + Interview: Google
Living in the moment instead of counting the years enriches our lives. Can Google help us along the way?
Nelson Boyce, Managing Director, Travel, GoogleInterviewer Kevin May, Editor-in-chief, PhocusWire
10:10 AM – 10:35 AM
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Executive Interview: Evolution of Metasearch in Europe
Search and Rescue. This two on one interview explores the inspiration and vision for the next era in metasearch.
Axel Hefer, Managing Director & Chief Executive Officer, trivagoJohn Mangelaars, CEO, SkyscannerInterviewer Linda Fox, Senior Reporter, PhocusWire
10:35 AM – 11:00 AM
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Networking Break Sponsored by: Arrivia Exhibitor Showcase, Great Hall 1 & 2, 3rd Floor, Convention Center
11:00 AM – 11:15 AM
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Networking + Industry Roundtables
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
11:15 AM
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12:15 PM
Industry Roundtables Great Hall 5 & 6, 3rd Floor, Convention Center


Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts ... [read more]

11:15 AM – 12:15 PM
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Breakouts
All times shown are EST (UTC -5).
12:15 PM
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12:50 PM
Best Practices for Travel and Hospitality Brands Presented by: Interactions LLC Atlantic Rooms, 2nd Floor, Convention Center
There’s no doubt that people are anxious to get back to traveling again, leaving hotels, airlines, and tourist destinations to prepare for this ... [read more]
Presenter
Jim Freeze, Chief Marketing Officer, Interactions LLC
12:15 PM – 12:50 PM
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Navigating the Future of Data and Travel Marketing Presented by: Sojern Atlantic Rooms, 2nd Floor, Convention Center
The digital landscape will look a lot different without 3rd party cookies, but this shift offers more opportunities for travel marketers. Through ... [read more]
Presenter
Kurt Weinsheimer, Chief Solutions Officer, Sojern
12:15 PM – 12:50 PM
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Payment Strategies to Support Travel’s Recovery Presented by: Worldpay from FIS Atlantic Rooms, 2nd Floor, Convention Center
Discover the latest payment insights and innovations that can help turbocharge the travel industry’s recovery with Worldpay from FIS. We will ... [read more]
Presenter
Samuel Lindfield, Senior Strategy Manager, Travel, Worldpay from FIS
12:15 PM – 12:50 PM
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Lunch
12:50 PM
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1:50 PM
Networking Lunch Sponsored by: Hertz Grand Ballroom, 2nd Floor, Convention Center
12:50 PM – 1:50 PM
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Breakouts
All times shown are EST (UTC -5).
1:05 PM
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1:40 PM
State of the Employee Experience in Hospitality & Travel Presented by: Medallia, Inc.
As travelers return, the hospitality and travel industry has faced new challenges impacting the employee experience. In fact, recent Medallia ... [read more]
Presenters
Lorena Kurtjian Hernandez, Director, Strategy Analytics, Medallia, Inc.
Geoff Ryskamp, Vice President, Professional Services, Medallia, Inc.
1:05 PM – 1:40 PM
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Breakouts
All times shown are EST (UTC -5).
1:55 PM
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2:30 PM
How to Build Reassurance in Travel with Embedded Protection Presented by: Cover Genius Atlantic Rooms, 2nd Floor, Convention Center
While COVID exposed gaps in various verticals, in travel, it brought to light the inadequacies of traditional travel insurance. At the start of the ... [read more]
Presenter
Darcy Shapiro, Chief Operating Officer, Americas, Cover Genius
1:55 PM – 2:30 PM
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The Continued Rise of Short-Term Rentals Presented by: Beyond, Vacasa and Generali Global Assistance
Short-term rentals emerged as a pandemic success story with a flood of new category users and soaring demand. How will the sector continue to grow ... [read more]
Moderator Madeline List, Research Analyst, Phocuswright Inc.
1:55 PM – 2:30 PM
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The Dark Web Rises Presented by: Sift Science, Inc Atlantic Rooms, 2nd Floor, Convention Center
With parts of the world opening back up, the travel industry is sure to see a surge from eager consumers and bad actors alike. In this breakout, ... [read more]
Presenter
Jane Lee, Trust & Safety Architect, Sift Science
1:55 PM – 2:30 PM
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Center Stage
All times shown are EST (UTC -5).

Conference sessions take place in the Theater (Entrance through the Exhibitor Showcase; Great Hall 1 & 2, 3rd Floor, Convention Center); all other locations are noted.
2:30 PM
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5:30 PM
Executive Interview: CLEAR
CLEARed for take-off. The future of contactless travel is in their hands - and your eyes.
Caryn Seidman Becker, Co-Founder and CEO, CLEARInterviewer Kevin May, Editor-in-chief, PhocusWire
2:30 PM – 2:50 PM
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Executive Roundtable: SPACs and the Future of Travel Investing
SPACs (special-purpose acquisition companies) boost new ideas and creative business models, inviting huge cash infusions without a traditional IPO. ... [read more]
Panelists Chris Hemmeter, Managing Director, Thayer VenturesJohn Prince, Co-Founder & President, HotelPlanner.comChristoph Schuh, Partner, LakestarModerator Charuta Fadnis, SVP, Research and Product Strategy, Phocuswright Inc.
2:50 PM – 3:15 PM
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Keynote + Interview: Fintech and the Future of Travel
As travel businesses seek new revenue streams, Hopper once again displays its knack for reinvention: It's latest venture in Fintech has proved ... [read more]
Frederic Lalonde, CEO, Hopper Inc.Interviewer Mitra Sorrells, Senior Reporter, PhocusWire
3:15 PM – 3:40 PM
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Executive Roundtable: Travel's Dilemma - Are We Making Our Mark or Leaving One?
Remote work, rising prices, labor shortages, the plight of cities and a widening wage gap have sparked a conversation around travel's impact on ... [read more]
Panelists Aaron Gowell, CEO, SilverRail TechnologiesMegan Morikawa, Global Sustainability Director, Iberostar GroupJeremy Sampson, CEO, The Travel FoundationModerator Kevin May, Editor-in-chief, PhocusWire
3:40 PM – 4:05 PM
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Executive Interview: KAYAK
The Incredible Journey. How optimism, passion and just enough cynicism keep Kayak on a roll.
Steve Hafner, CEO, KAYAKInterviewer Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia
4:05 PM – 4:25 PM
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Executive Roundtable: New Look of the Tours and Activities Marketplace
Digitizing and attracting investment, tours and activities has gained big momentum. Even in the past year, some specialists added to war chests ... [read more]
Panelists Luuc Elzinga, Founder & President, TiqetsBlanca Menchaca, CEO, BeMyGuest Pte. Ltd.Christian Watts, CEO, MagpieModerator Alice Jong, Research Director, Phocuswright Inc.
4:25 PM – 4:50 PM
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Breaking Brad - Episode 4
Anu Hariharan, Partner at Y Combinator’s Continuity Fund joins Brad Gerstner for the fourth instalment of his popular fireside chat.
Anu Hariharan, Partner, YC ContinuityInterviewer Brad Gerstner, CEO & Founder, Altimeter Capital
4:50 PM – 5:30 PM
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Happy Hour
6:00 PM
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7:30 PM
Center Stage Reception Sponsored by: Visit Lauderdale South Palm Court, Lobby Level, Outdoor
6:00 PM – 7:30 PM
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Phocuswright Late Night Networking Lobby Bar
10:00 PM – 12:00 AM
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Note: All conference information (including program, speakers, etc.) is subject to change without notice.