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Ten established companies, pre-selected by Phocuswright technology analysts, showcase new products and ideas changing the way we book, search, shop and buy travel. The audience will vote and select the People's Choice winner in this category.

See how Concur Hipmunk offers a lightweight T&E solution for small businesses not yet ready for a managed travel program.

Layer helps you imagine, design, and engage in the perfect customer conversation to meet travelers where they are.

Creating a paradigm shift by changing the way cancellations are managed by travel companies, this innovation offers the most flexible cancellation options for any vacation.

Xplorie empowers guests to book vacation rentals based on included free activities to experience, rather than simply location.

Affirm allows your customers to pay for their trips over time via monthly installments offered at the point of sale.

A hotel room mapping solution that enables the travel industry to connect content, compare rates, and create opportunities.

The Sift Science Trust Platform modernizes fraud prevention with live machine learning, reducing risk, growing revenue, & strengthening brands.

Concerned about flight disruptions or misplaced luggage? Get AirHelp+ and all processing fees are paid.

Understand how Smartour can help OTAs and hotel chains effectively increase their online booking’s conversion rate by 15-20%.

TARA is a 100% AI-driven flight travel assistant that helps you discover, plan, book and manage your trip. She is the travel agent of the future: fast, hyper-personalized, unbiased and available 24x7.

From ITA Software to KAYAK and Airbnb, he’s one of travel’s more storied investors. But his roots in the industry go even deeper, and his vision for the future is even bigger. Hear from General Catalyst Managing Director, Joel Cutler on the state of innovation in travel today, where it’s headed, what are the markers of a successful startup, and what every aspiring travel entrepreneur needs to know.

The promise of marketing has always been to deliver personalization at scale. Marketers today live in a world with exploding channels, increasing quantities of data and too many choices. Human-driven personalization does not scale. Learn how to leverage data science, machine learning and artificial intelligence to scale truly personal interactions.

Travel is not a one-size-fits-all experience, and traveler motivations, preferences and priorities vary around the world. A new study commissioned by Expedia Media Solutions and conducted by Northstar Research Partners illustrates the complex and time-consuming purchase journey of digital travelers across the Asia Pacific region – including the online resources, shopping platforms and devices used at every stage. The study compares digital behavior trends among Chinese, Japanese and Australian travelers, and uncovers the motives and emotions behind their consideration set as they search, discover, explore and book travel. Gain a deeper understanding of what influences travel purchase decisions and the actionable insights needed to identify, engage with and convert these potential visitors.

The most successful travel brands know how to take their customers on a journey before they ever leave home. While content is a powerful tool, it can get complicated quickly without a comprehensive strategy to back it up. After all, successful content must strike a balance between being channel-specific, performance-optimized and, most importantly, relevant to different audiences.

Explore how to build a holistic content strategy made just for the modern traveler. Learn more about choosing which content works best for your marketing channels, creating cost-effective short-form video, and driving more revenue by engaging your best brand advocates.

Travel and hospitality companies have always dealt with big volumes of data – millions of bookings stored in a central reservations system, and revenue management systems cranking out millions of price/availability changes. All this data processing represents only one V of Big Data: Volume. However, there are other Vs to consider: Variety: In addition to structured data such as bookings and events, unstructured data like a review or a tweet can influence demand. Velocity: Data comes at significant speed. A tweet or a review can spread quickly, not to mention technology that enables information to reach customers instantaneously, forcing organizations to deal with real-time data at all times. Veracity: Not all data is created equal. Revenue managers must sift through this data to find the proverbial ‘needle in the haystack’ to stay ahead of competition and meet customers’ expectations. Learn how next-gen revenue management solutions must address all 4 Vs.

Blockchain payment platforms will revolutionize consumer and B2B payment processes. Real-time payment processing is now possible with cost reductions in billing, invoicing, payment, processing, collections, deposit, accounting, audit and reporting functions. By replacing manual processes with smart contracts, savings can be over 60%. In many cases, this doubles EBITDA for numerous primary suppliers and their resellers. Tripcoin is a fixed-price digital currency that enables any travel company to take payments from existing digital currency users. These users are expected to exceed 100 million in 18 months. Explore a roadmap that enables companies large and small to integrate blockchain into their existing booking platforms to massively reduce complexity and costs. Share and hear the challenges and opportunities this brave new world offers.

Media costs are ballooning and advertiser media budgets can’t keep up. As a result, marketers are scrambling to find the best deals on media inventory. But is the effort worth it? Experts from Nielsen, the leader in media measurement and analytics, discuss how dominant media strategies are failing the industry. Join them as they share a bold vision for a pivot that marketers need to make to stay successful in the coming years, and the hidden costs of staying the current course.

When it comes to convincing mobile users to book travel, there are a few tricks up travel brands’ sleeves: making the process easy and convenient, upselling and cross-selling, and even inspiring a little travel FOMO in your communications. The tricks one of APAC’s leading travel brands uses to keep app users engaged and converting are unveiled. From messaging to the in-app experience, discover how a holistic mobile marketing strategy transcends countries and cultures to impact app revenue. Learn how to respond to user behaviors across platforms, the importance of creating a culture of experimentation, and how to remain relevant with user feedback. You’ll walk away with proven strategies to improve users’ mobile engagement, drive greater retention and maximize monetization.

We all tend to think of customer loyalty in terms of points, miles and rewards. But true customer loyalty is about behavior: Do your customers buy travel from other companies in addition to you? Are your best customers really just very frequent travelers who happen to be everyone’s best customer? Are your infrequent customers actually just travelers who buy somewhere else? Learn how online behavioral data is shedding new light on what loyalty actually means.

A deep dive into the state of digital travel and the key themes driving global travel, tourism, hospitality and innovation. Find out what’s hot, what’s hype, the size of the pie, and where you fit in. The full data deck will be made available exclusively to Phocuswright research subscribers and conference attendees.

It's the marketplace everyone covets, but few have cracked. Now China's victor has grand plans that extend well beyond its borders. Ctrip's CFO lays out their vision - a master plan that has only just begun.

It’s been one of the hottest trends in tech for several years: the virtual digital assistant. Whether voice or chat, at home or on the go, it is moving deeper into our lives. But is it getting better, and will it really change how travelers search, shop and book? Sam Lessin, former vice president, product management at Facebook and co-founder of Fin, a new intelligent digital entity, will walk us through the good, the bad and the future.

Snap, which calls itself a camera company, has reconceived social messaging from the bottom up, putting the visual and the sender front and center. Its popularity with younger travelers is growing, as is its potential for travel inspiration. Peter Sellis, director, revenue product, at the company, will get tactical with how its growing user base is using Snapchat, and how travel brands can connect with this rising traveler segment.

This visionary took an idea and, with commitment, investment and spirit, made history as India's first big e-commerce IPO. We sit down for a candid one-on-one interview with the leader in one of online travel's fastest-growing markets as he discusses acquisitions, an investment from Ctrip, and the open road ahead.

Find out the winners of the People's Choice awards!

It’s been one of digital travel’s hottest topics, and with good reason: nearly half of U.S. travelers now use it to shop for flights and hotels. So Phocuswright partnered with data analytics firm Jumpshot to dig deep into travel metasearch and understand how the big players – KAYAK, trivago, TripAdvisor and Google – stack up across flights and hotels. Join Phocuswright analyst Alice Jong as she walks us through who’s up, who’s down, who delivers more referrals and more conversions. The full data deck will be made available exclusively to Phocuswright research subscribers and conference attendees.

From activities and restaurants to meta, booking and more, it's been quite a ride for the world's top destination for traveler reviews. What does the future hold for one of online travel's iconic brands? We sit down for an in-depth discussion with the company's founder and CEO.

Travel continually reinvents itself - it has to. What travelers want, how they get it, and the technology that underpins it all - it's changing faster than ever. AI, UI, self-driving, hyperloops, experiences, sharing, meta, booking, loyalty, personalization ... what's the next big innovation that will upend the existing order? Some of travel's most provocative voices peel back the PR and dig in to what's real - and what's really coming.

It's travel's first entry into a very exclusive club. Priceline surpassed $100 billion in market capitalization this past summer. But ask the group CEO how he marked the occasion, and he'll probably say he just started thinking about where the next $100 billion is going to come from. So let's find out.