Program


Wednesday November 20
All Day
7:00 AM
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6:00 PM
Phocuswright Reception Desk Open Foyer, Great Hall, 3rd Floor, Convention Center
Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.
7:00 AM – 6:00 PM
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Exhibitor Showcases and Networking Lounge Open Great Hall, 3rd Floor, Convention Center
The showcase is open for business and abuzz with activity. Meet with innovators and exhibitors one-on-one!
8:00 AM – 6:00 PM
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Rise & Shine
7:00 AM
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9:00 AM
Women's Leadership Initiative Breakfast Sponsored by: Merkle Atlantic 2-3, 2nd Floor, Convention Center
Open to all attendees (men AND women).This is an essential session for women and men to explore what travel technology companies need to thrive in ... [read more]
7:00 AM – 8:50 AM
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Breakfast and Networking Great Hall, 3rd Floor, Convention Center
8:00 AM – 9:00 AM
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Center Stage
Sessions take place in the Theater, Great Hall, 3rd Floor, Convention Center. Other locations are noted.
All times shown are EST (GMT -5 hours).
9:00 AM
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11:10 AM
Executive Interview: TripAdvisor
TripAdvisor forever changed hotel and destination selection when it elevated user-generated content to required pre-trip reading for millions of ... [read more]
Steve Kaufer, CEO, TripAdvisorInterviewer Alice Jong, Research Manager, Phocuswright Inc.
9:15 AM – 9:40 AM
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Tech Talk: Google
We're in a new era of change with AI and machine learning. These technologies can help solve a range of problems from healthcare to agriculture and ... [read more]
Oliver Heckmann, Vice President, Engineering, Google
9:40 AM – 9:55 AM
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Executive Interview: GetYourGuide & Klook
The tours and activities segment is the darling of the travel VC investment community. Case in point: Earlier this year, in rapid succession, ... [read more]
Eric Gnock Fah, COO & Co-Founder, KlookJohannes Reck, CEO & Co-Founder, GetYourGuideModerator Douglas Quinby, CEO, Arival
9:55 AM – 10:20 AM
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Executive Roundtable: The Long Game in Short-Term Rentals
The rise of short-term rentals has dramatically expanded traveler options and reshaped hospitality globally. Rentals are increasingly sold ... [read more]
Panelists Eric Breon, CEO, VacasaBrad Handler, Founder & Chairman, InspiratoClara Liang, Vice President and General Manager, Professional Host and Luxury Businesses, AirbnbAmiad Soto, Co-Founder & CEO, GuestyModerator Michael Coletta, Manager of Research and Innovation, Phocuswright Inc.
10:20 AM – 10:45 AM
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Keynote: OYO Hotels & Homes
What originated as a virtual online brand aggregating independent budget hotels in India has evolved into a hospitality chain that leases and ... [read more]
Ritesh Agarwal, Founder & CEO, OYO Hotels & HomesTalkbackers Hichame Assi, MD APAC & Hotels, KAYAK | HotelsCombinedMaggie Rauch, Senior Director, Research and Head Analyst, Phocuswright Inc.
10:45 AM – 11:10 AM
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Breakouts
Breakout sessions take place in the Regency and Atlantic ballrooms, 2nd Floor, Convention Center. All times shown are EST (GMT -5 hours).
11:20 AM
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11:55 AM
Multi-Channel Marketing in a World of Walled Gardens Presented by: Sojern Atlantic 1, 2nd Floor, Convention Center
Digital walled gardens (think Google, Facebook, Apple, Alibaba) have risen to dominance due to their sheer popularity with consumers, now ... [read more]
Presenter Kurt Weinsheimer, Chief Solutions Officer, Sojern
11:20 AM – 11:55 AM
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Strategy Check: 5G is Coming. Do You Have a Plan to Thrive? Presented by: Luxoft Regency 1, 2nd Floor, Convention Center
5G is coming soon and you can’t rely on your old strategy to guide you. Regardless of whether or not 5G is part of your core technology, in the new ... [read more]
Presenter Kenneth Urquhart, Director, Luxoft USA, Inc.
11:20 AM – 11:55 AM
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The Best Payment Experience: Are We There Yet? Or Have We Gone Too Far? Presented by: Worldpay from FIS Regency 3, 2nd Floor, Convention Center
For years, we have tried to optimize the payment experience, with invisible payments as the ultimate goal (e.g., Uber). But for some, this has gone ... [read more]
11:20 AM – 11:55 AM
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Travel EQ: Bridging the Gap Between High-Tech & High-Touch Presented by: American Express Travel Regency 2, 2nd Floor, Convention Center
With more people traveling than ever before and an overwhelming amount of information at their fingertips, consumers are looking for a trusted ... [read more]
Presenter Sangeeta Naik, Global Head of Strategic Partnerships and Marketing, American Express
11:20 AM – 11:55 AM
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Breakouts
Breakout sessions take place in the Regency and Atlantic ballrooms, 2nd Floor, Convention Center. All times shown are EST (GMT -5 hours).
12:10 PM
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12:45 PM
How to Win at Travel Marketing in the Age of Google and Expedia Presented by: Tinyclues Regency 2, 2nd Floor, Convention Center
For travel brands looking to better engage their customers and earn more revenue, the industry marketing landscape can often feel like an unfair ... [read more]
Presenter George Phipps, Senior Product Marketing Manager, Tinyclues
12:10 PM – 12:45 PM
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Outsmart Competitors Who Scrape Your Data Presented by: PerimeterX Atlantic 1, 2nd Floor, Convention Center
Every day, your competitors scrape your website and steal your pricing data, content and intellectual property to use to their advantage. The more ... [read more]
Presenter Kim DeCarlis, CMO, PerimeterX
12:10 PM – 12:45 PM
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Risky Business? Travel Technology has Placed the Full Trip Lifecycle Into the Hands of the Business Traveler Presented by: TripActions & UATP Regency 3, 2nd Floor, Convention Center
Technology has become an integral part of the business travel experience. From basics like online booking and automated expense, to the growing use ... [read more]
12:10 PM – 12:45 PM
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Understanding the New Path to Purchase Presented by: SimilarWeb Regency 1, 2nd Floor, Convention Center
Explore trends in digital shopping for lodging in light of growth from Google travel and the vacation rental segment. Follow this deep dive into ... [read more]
Presenter Mackenzie Cahill, Strategic Consultant, SimilarWeb
12:10 PM – 12:45 PM
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Lunch
12:45 PM
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1:45 PM
Networking Lunch Sponsored by: Hertz and Recruit Co., Ltd. Grand Ballroom, 2nd Floor, Convention Center
12:45 PM – 1:45 PM
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Lunch Breakout
Breakout sessions take place in the Regency and Atlantic ballrooms, 2nd Floor, Convention Center. All times shown are EST (GMT -5 hours).
12:45 PM
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1:45 PM
Taking Your Global Business Into Local Markets Presented by: WEX Atlantic 2-3, 2nd Floor, Convention Center
Achieving global reach in fragmented and changing local landscapes can be difficult. Explore the practical side of creating a frictionless payment ... [read more]
Presenter Macaire O'Brien, Product Portfolio Manager, WEX Inc.
12:45 PM – 1:45 PM
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Breakouts
Breakout sessions take place in the Regency and Atlantic ballrooms, 2nd Floor, Convention Center. All times shown are EST (GMT -5 hours).
1:45 PM
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2:20 PM
Exploring Traveler Trends by Generation & Geography Presented by: Expedia Group Media Solutions Regency 2, 2nd Floor, Convention Center
Traveler motivations, behaviors and priorities vary not only by geography, but across generations. Looking at the motives and emotions behind their ... [read more]
Presenter Jennifer Andre, Senior Director, Business Development, Expedia Group Media Solutions
1:45 PM – 2:20 PM
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Breakouts
Breakout sessions take place in the Regency and Atlantic ballrooms, 2nd Floor, Convention Center. All times shown are EST (GMT -5 hours).
2:35 PM
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3:10 PM
First Look! Phocuswright's Short-Term Rentals Study: Travel's Most Disruptive Category Grows Up Presented by: TurnKey Vacation Rentals Atlantic 1, 2nd Floor, Convention Center
In the last 10-15 years, the rise of short-term rentals has dramatically expanded traveler options and virtually redefined the greater lodging ... [read more]
Presenters Tom Anderson, Director of Marketing & Sales, Amrit Ocean Resort & ResidencesT.J. Clark, Co-founder & CEO, TurnKey Vacation RentalsJeff Hurst, Senior Vice President and General Manager, VrboTobias Wann, CEO - OYO VACATION HOMES, OYO Hotels & Homes
2:35 PM – 3:10 PM
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Successful Travel Marketplace Payments Can Walk and Chew Gum at the Same Time! Presented by: Yapstone Regency 1, 2nd Floor, Convention Center
The better your payments work for you, the bigger and faster your business can grow. That’s why payment functionality should never be a compromise. ... [read more]
Presenter Sanjay Saraf, Chief Technology Officer/Chief Product Officer, YapStone
2:35 PM – 3:10 PM
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Using Experimentation to Optimize Your Digital Performance Presented by: Publicis Sapient Regency 2, 2nd Floor, Convention Center
In the hyper-competitive travel marketplace, brands are searching for innovative ways to transform their organization and customer experience using ... [read more]
Presenters Deepa Mahidhara, Director of Data Science & Analytics, Publicis SapientSylvester Obafunwa, Director, MGM ResortsAbhi Patil, Vice President of MarTech and Personalization Platforms, Hyatt Hotels CorporationJustin Plumridge, Vice President of Data Science and Analytics, Publicis Sapient
2:35 PM – 3:10 PM
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Center Stage
Sessions take place in the Theater, Great Hall, 3rd Floor, Convention Center. Other locations are noted.
All times shown are EST (GMT -5 hours).
3:30 PM
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6:00 PM
People's Choice Awards Announcement
Find out the winners of the Summit and Launch People's Choice awards!
3:30 PM – 3:35 PM
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Keynote + Executive Interview: Kara Swisher
Disruptive technology is the holy grail of the travel industry, but where is true innovation to be found? Acclaimed tech journalist Kara Swisher ... [read more]
Kara Swisher, Editor at Large of Recode; Host, Recode Decode Podcast; Executive Producer, Code ConferenceInterviewer Maggie Rauch, Senior Director, Research and Head Analyst, Phocuswright Inc.
3:35 PM – 4:10 PM
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Spotlight: eDreams ODIGEO
Google owns the top of the funnel in much of the world, and its increasingly robust travel products compete directly with the industry's top OTAs ... [read more]
Guillaume Teissonniere, General Counsel, eDreams ODIGEO
4:10 PM – 4:25 PM
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Executive Roundtable: The Future of the Funnel
Focused intermediaries remain a big part of online travel. Can they continue to rely solely on a single vertical, region, or stage of the funnel? ... [read more]
Panelists Bryan Dove, CEO, SkyscannerTedd Evers, Founder & CEO, TripTunerSam S. Jain, Founder & CEO, Fareportal & CheapOairSam Shank, CEO, HotelTonight & Head of Hotels, AirbnbModerator Alice Jong, Research Manager, Phocuswright Inc.
4:25 PM – 4:55 PM
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Executive Interview: Virgin Galactic & Social Capital
Some have said that Chamath Palihapitiya, CEO of Social Capital, will "change your opinion on everything," often in a style that is both ... [read more]
Chamath Palihapitiya, Chairman, Virgin Galactic and Founder & CEO, Social CapitalInterviewer Brad Gerstner, CEO, Altimeter Capital
4:55 PM – 5:35 PM
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Executive Interview: Booking Holdings
The leader of Booking Holdings has set his sights on integrating the company’s expanding portfolio of brands to facilitate a complete end-to-end ... [read more]
Glenn Fogel, CEO, Booking HoldingsInterviewer Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.
5:35 PM – 6:00 PM
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Happy Hour
6:00 PM
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7:30 PM
Center Stage Reception Sponsored by: Greater Fort Lauderdale Convention & Visitors Bureau South Palm Court, Lobby Level, Outdoor
6:00 PM – 7:30 PM
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Note: All conference information (including program, speakers, etc.) is subject to change without notice.