2023 Program

2026 Phocuswright Conference • November 17-19, 2026 • Ft. Lauderdale, Florida

Monday November 13

Rise & Shine

8:00 AM - 8:45 AM

Morning Yoga and Morning RunSouth Palm Court, Lobby Level, Outdoor

Embrace the dawn and begin your day with a serene morning yoga session or a refreshing run along the scenic beachfront as the sun casts its first ... [read more]

Embrace the dawn and begin your day with a serene morning yoga session or a refreshing run along the scenic beachfront as the sun casts its first rays over the ocean.

These activities are crafted to welcome participants of all skill levels. Seize this opportunity to forge meaningful connections with fellow speakers and attendees in an atmosphere of communal well-being. The yoga class will be led by Sam Reynolds, founder of Café Namaste, whose background in various yoga disciplines and a dedication to mindfulness and self-care offers a teaching style that is inclusive and accessible to both beginners and seasoned yogis. The run will be led by experienced Phocuswright runners and open to all pace and skill levels.

8:00 AM – 8:45 AM

All Day

8:30 AM - 9:30 PM

Attendee Services Desk OpenFoyer, Great Hall, 3rd Floor, Convention Center

Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.

Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.

8:30 AM – 9:30 PM

Networking Showcase and Lounge OpenNetworking Showcase, Great Hall, 3rd Floor, Convention Center

The Networking Showcase is open for business and abuzz with activity. Meet the innovators and connect with exhibitors one-on-one!

The Networking Showcase is open for business and abuzz with activity. Meet the innovators and connect with exhibitors one-on-one!

12:00 PM – 7:00 PM

Saudi Café Sponsored by: Visit SaudiNetworking Showcase, Great Hall, 3rd Floor, Convention Center

Immerse yourself in the exquisite flavors of Arabia. Come and join us in the Saudi Cafe for gourmet coffee and treats.

Immerse yourself in the exquisite flavors of Arabia. Come and join us in the Saudi Cafe for gourmet coffee and treats.

1:00 PM – 4:00 PM

Limited Access

All times shown are EST (UTC -5).

9:30 AM - 1:30 PM

The Young Leaders Summit Sponsored by: HotelbedsRegency 1, 2nd Floor, Convention Center

Private event - by acceptance only.
Each year, Phocuswright brings together the industry’s best and brightest travel leaders aged 35 and under ... [read more]

Private event - by acceptance only.
Each year, Phocuswright brings together the industry’s best and brightest travel leaders aged 35 and under to be part of this elite group. This private program during The Phocuswright Conference is a launching pad for the next generation of travel luminaries to connect, debate and collaborate.

Details here!

9:30 AM – 12:00 PM

Startup Program Sponsored by: Hilton and Kiwi.comAtlantic 2 & 3, 2nd Floor, Convention Center

Private event - by acceptance only.
Innovation is the lifeblood of any industry. The Startup Program is a curated networking platform to ... [read more]

Private event - by acceptance only.
Innovation is the lifeblood of any industry. The Startup Program is a curated networking platform to connect startups with corporates and investors to foster real innovation.

Details here!

11:00 AM – 1:30 PM

Diversity in Leadership

All times shown are EST (UTC -5).

12:30 PM - 2:00 PM

Diversity in LeadershipRegency 2, 2nd Floor, Convention Center

Diversity Advocates share initiatives they have implemented in their own organizations that address issues related to diversity and inclusion and ... [read more]

Diversity Advocates share initiatives they have implemented in their own organizations that address issues related to diversity and inclusion and will serve as a source for PhocusWire throughout the coming year.

This is open to registered conference attendees. Capacity is limited, so register early to be included in the discussion!

View Complete Agenda

12:30 PM – 2:00 PM

Lunch

All times shown are EST (UTC -5).

1:00 PM - 2:00 PM

Networking LunchNetworking Showcase, Great Hall, 3rd Floor, Convention Center

1:00 PM – 2:00 PM

Industry Roundtables

All times shown are EST (UTC -5).

2:00 PM - 2:45 PM

Industry RoundtablesDiplomat Ballrooms 1-5, 2nd Floor, Convention Center

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and ... [read more]

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and Phocuswright analysts.

The roundtable discussions are an opportunity for you to get together with like-minded attendees and industry experts in an informal setting to examine issues as they relate to the table topic.

2:00 PM – 2:45 PM

Breakouts

2:45 PM - 3:15 PM

80 Ways to Pay Sponsored by: Nuvei

74% of travelers will not make a purchase if their preferred payment method is unavailable. We conducted a global study to find out what your ... [read more]

74% of travelers will not make a purchase if their preferred payment method is unavailable. We conducted a global study to find out what your customers really want when paying for travel: a seamless checkout experience using their preferred payment method. Join Nuvei's VP Travel & Mobility and Gig Economy, Al Enes, to discover what your customers look for in an online checkout experience and what would encourage them to come back for more.

Al Enes, VP of Gig Economy, Travel & Mobility, Nuvei

2:45 PM – 3:15 PM

Lessons Learned: Defining a Go-To-Market Strategy for Expedia’s Partnership Business Sponsored by: Partnerize

As marketers focus on delivering sustainable growth on a global scale by elevating their affiliate and partnership practice, they’re likely already ... [read more]

As marketers focus on delivering sustainable growth on a global scale by elevating their affiliate and partnership practice, they’re likely already aware of the unique challenges and considerations accompanying the effort.

During this fireside chat with Partnerize’s George Gray and Expedia’s Ashley Barabas, you’ll gain a 10,000-ft view of what the affiliate and partnership business means within Expedia and how organizations can elevate further with a partnership and technology-first mindset.

Ashley shares insights into the size and scale of operations, along with the delivery and challenges faced. Just as importantly, she’ll share the opportunities unlocked and provide actionable strategies to take back to the office to enhance your own marketing initiatives.

Ashley Barabas, Senior Partnerships Manager, Strategic Partnerships & Affiliates, Expedia George Gray, VP, Customer Success - Strategic Accounts, Partnerize

2:45 PM – 3:15 PM

New Traveler Path to Purchase Sponsored by: Expedia Group

The modern traveler path to purchase is one with many touchpoints and sources of inspiration — from streaming content and social media videos to ... [read more]

The modern traveler path to purchase is one with many touchpoints and sources of inspiration — from streaming content and social media videos to digital ads and travel sites. With the road to booking more complex than ever, this session will look at new Expedia Group digital and qualitative research that unpacks the online shopping journey of today’s travelers in multiple countries around the world. Join Rob Torres, senior vice president of Expedia Group Media Solutions and Retail Partnerships, to explore consumer behaviors leading up to a travel purchase, including the main drivers, interests, and resources influencing travel decisions. In less time than it takes to have a pizza delivered, Rob will reveal how travelers are inspired, how they research, and how they book trips online with actionable takeaways on how to reach these travelers throughout the path to purchase.

Rob Torres, Senior Vice President, Media Solutions & Retail Partnerships, Expedia Inc.

2:45 PM – 3:15 PM

Industry Roundtables

All times shown are EST (UTC -5).

3:30 PM - 4:15 PM

Industry RoundtablesDiplomat Ballrooms 1-5, 2nd Floor, Convention Center

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and ... [read more]

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and Phocuswright analysts.

The roundtable discussions are an opportunity for you to get together with like-minded attendees and industry experts in an informal setting to examine issues as they relate to the table topic.

3:30 PM – 4:15 PM

Breakouts

4:30 PM - 5:00 PM

Marrying Digital and Data with generative AI to Maximize Innovation-led Growth Sponsored by: WNS Global Services

Travel and hospitality providers must leverage digital-first platforms to create seamless experiences as organizations face challenges associated ... [read more]

Travel and hospitality providers must leverage digital-first platforms to create seamless experiences as organizations face challenges associated with increased digital demands, heightened traveler’s expectations, and persistent talent shortage.

The travel industry is undergoing a remarkable transformation, driven by customer-centric solutions and new innovative technologies like Generative AI. In this thought leadership roundtable, industry leaders, travel experts, and technology enthusiasts gather to explore the future of travel experiences. This discussion focuses on evolving customer expectations and the role of customer-centric solutions in shaping the industry. Through insightful discussions and real-world case studies, attendees will gain a deeper understanding of how these solutions revolutionize travel experiences. Join us to discover the latest trends, success stories, and emerging technologies that are driving innovation and transforming the travel industry into a customer-centric ecosystem.

Robert Bailey, Corporate SVP and Travel Practice Leader, WNS Global Services Melissa O'Brien, Executive Research Leader, HFS Research Gabriel Rizzi, President, Internova Travel Group

4:30 PM – 5:00 PM

Using AI to Convert Anonymous Consumers in a Privacy-First World Sponsored by: Session AI

In today’s digital age, consumers value their privacy more than ever, making anonymous browsing and booking increasingly common. In this session, ... [read more]

In today’s digital age, consumers value their privacy more than ever, making anonymous browsing and booking increasingly common. In this session, we will explore how new advances in AI enable leading brands to engage anonymous visitors and discuss critical strategies for converting them in-session.

Join Jason Seeba, CMO of Session AI, to discover why the future of consumer engagement hinges on effectively engaging anonymous visitors and explore solutions to get more bookings and revenue.

Jason Seeba, Chief Marketing Officer, Session AI

4:30 PM – 5:00 PM

Happy Hour + Parties

5:00 PM - 11:59 PM

Happy Hour Sponsored by: AvalaraNetworking Showcase, Great Hall, 3rd Floor, Convention Center

Join us for drinks and enjoy networking with your fellow attendees, speakers, and the Phocuswright team!

Join us for drinks and enjoy networking with your fellow attendees, speakers, and the Phocuswright team!

5:00 PM – 6:30 PM

You, Me & The Machine Welcome Reception Sponsored by: TerraPayInfinity Pool Deck

This opening reception kicks off the evening and gets everyone networking and buzzing about the coming days' sessions and speakers.

This opening reception kicks off the evening and gets everyone networking and buzzing about the coming days' sessions and speakers.

8:00 PM – 9:30 PM

Late Night at the Bar Sponsored by: Chain4TravelIndoor Lobby Bar

Join travel industry professionals for this relaxed, after-hours networking event - discuss trends, share ideas, and forge collaborations in a ... [read more]

Join travel industry professionals for this relaxed, after-hours networking event - discuss trends, share ideas, and forge collaborations in a laid-back setting, creating opportunities for innovation and partnerships.

10:00 PM – 11:59 PM

Tuesday November 14

Rise & Shine

7:00 AM - 9:00 AM

Morning Yoga and Morning RunSouth Palm Court, Lobby Level, Outdoor

Embrace the dawn and begin your day with a serene morning yoga session or a refreshing run along the scenic beachfront as the sun casts its first ... [read more]

Embrace the dawn and begin your day with a serene morning yoga session or a refreshing run along the scenic beachfront as the sun casts its first rays over the ocean.

These activities are crafted to welcome participants of all skill levels. Seize this opportunity to forge meaningful connections with fellow speakers and attendees in an atmosphere of communal well-being. The yoga class will be led by Sam Reynolds, founder of Café Namaste, whose background in various yoga disciplines and a dedication to mindfulness and self-care offers a teaching style that is inclusive and accessible to both beginners and seasoned yogis. The run will be led by experienced Phocuswright runners and open to all pace and skill levels.

7:00 AM – 7:45 AM

Breakfast and Networking Sponsored by: The Hertz CorporationNetworking Showcase, Great Hall, 3rd Floor, Convention Center

8:00 AM – 9:00 AM

All Day

8:00 AM - 7:00 PM

Networking Showcase and Lounge, and Attendee Services OpenNetworking Showcase, Great Hall, 3rd Floor, Convention Center

Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.

Then, meet ... [read more]

Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.

Then, meet with innovators and exhibitors one-on-one! The showcase is open for business and abuzz with activity.

8:00 AM – 7:00 PM

Saudi Café Sponsored by: Visit SaudiNetworking Showcase, Great Hall, 3rd Floor, Convention Center

Immerse yourself in the exquisite flavors of Arabia. Come and join us in the Saudi Cafe for gourmet coffee and treats.

Immerse yourself in the exquisite flavors of Arabia. Come and join us in the Saudi Cafe for gourmet coffee and treats.

8:00 AM – 5:00 PM

Center Stage

All times shown are EST (UTC -5).

9:00 AM - 11:30 AM

Welcome to The Phocuswright ConferencePete Comeau, Managing Director, Phocuswright Inc.Charuta Fadnis, SVP, Research and Product Strategy, Phocuswright Inc.

9:00 AM – 9:15 AM

Executive Interview: Going for Global

Shifting its business mix and leveraging its leading brands globally is top of the agenda for this CEO as he tackles the challenges and ... [read more]

Shifting its business mix and leveraging its leading brands globally is top of the agenda for this CEO as he tackles the challenges and opportunities of a changing market.

Matthew Goldberg, CEO, TripadvisorInterviewer Linda Fox, Senior Reporter, PhocusWire

9:15 AM – 9:35 AM

Tech Talk: Redefining the PMS

Hotels are diversifying beyond just selling rooms. This innovator is leading the way in adapting the PMS to make every inch of a space in a hotel ... [read more]

Hotels are diversifying beyond just selling rooms. This innovator is leading the way in adapting the PMS to make every inch of a space in a hotel a revenue-generator.

Richard Valtr, Founder, Mews

9:35 AM – 9:45 AM

Executive Panel: The Experience Economy

A room or rental are table stakes for travelers today. Can these companies go beyond and give consumers experiences they'll never forget?

A room or rental are table stakes for travelers today. Can these companies go beyond and give consumers experiences they'll never forget?

Panelists Lindsay Liszewski, Vice President, Business Insight and Analytic Services, Choice Hotels International Oral Muir, VP Partnership Development & Global Distribution, Hilton Jennifer Scheurich, VP, Capital One Travel & Retail Experience, Capital OneModerator Lorraine Sileo, Founder, Phocuswright Research and Senior Analyst, Phocuswright Inc.

9:45 AM – 10:10 AM

Executive Panel: Beyond the Funnel

Ask these executives and they’ll tell you that social’s role in travel extends well beyond inspiration. But what that means in practice differs ... [read more]

Ask these executives and they’ll tell you that social’s role in travel extends well beyond inspiration. But what that means in practice differs across platforms. Hear how social facilitates connections in this session.

Panelists Sanjay Bhatia, Travel Industry Director, Meta Kelly Covato, US Head of Travel, Snap Inc.Gary Morrison, CEO, Hostelworld PlcModerator Madeline List, Senior Research Analyst, Phocuswright Inc.

10:10 AM – 10:35 AM

Executive Interview: A Sea Change - Technology and the Cruise Experience

Transforming guest experiences through technology and innovation has been a hallmark of this executive's career. Hear how he plans to enhance the ... [read more]

Transforming guest experiences through technology and innovation has been a hallmark of this executive's career. Hear how he plans to enhance the magic of cruises as the segment continues its magnificent recovery.

John Padgett, President of Princess Cruises and Chief Experience & Innovation Officer, Princess CruisesInterviewer Mitra sorrells, Editor in Chief, PhocusWire

10:40 AM – 11:00 AM

Networking Break

11:00 AM – 11:30 AM

Breakouts

11:30 AM - 12:00 PM

BNPL in Travel: How Flexible Payment Methods have Driven Incremental Revenue for Royal Caribbean Group Sponsored by: Affirm

Buy now, pay later (BNPL) has emerged as one of the fastest-growing payment methods globally, as consumers increasingly turn to more flexible and ... [read more]

Buy now, pay later (BNPL) has emerged as one of the fastest-growing payment methods globally, as consumers increasingly turn to more flexible and transparent ways to transact. This is especially true in travel, where Affirm has seen travel and ticketing make up 17% of Affirm’s purchase volume, growing nearly 50% YoY. In this session, Stacey Paul, Senior Director of Client Success at Affirm, speaks with Tony Medina, AVP of Ecommerce Operations at Royal Caribbean Group, about how financing has delivered increased spend and incremental customers for one of the world’s largest cruise operators.

Antonio Medina, Tony Medina, AVP of Ecommerce Program & Operations, Royal Caribbean Group Stacey Paul, Senior Director, Client Success, Affirm

11:30 AM – 12:00 PM

Tapping Real Travel Influence Sponsored by: Snapchat

Snapchat will be discussing how to leverage the power of creative, camera first storytelling to enhance your brand stories and drive measurable ... [read more]

Snapchat will be discussing how to leverage the power of creative, camera first storytelling to enhance your brand stories and drive measurable results. They'll be highlighting new creator strategies for fostering authentic connections with your travel brand. Snapchat's Head of Travel, Kelly Covato, will be joined on stage by Toby Korner, Senior Vice President of Digital Marketing at Priceline, to discuss the recent success they've seen partnering together leveraging the power of augmented reality and creator marketing.

Kelly Covato, US Head of Travel, Snap Inc.Toby Korner, SVP, Digital Marketing Priceline, Priceline

11:30 AM – 12:00 PM

Industry Roundtables

All times shown are EST (UTC -5).

12:15 PM - 1:00 PM

Industry RoundtablesDiplomat Ballrooms 1-5, 2nd Floor, Convention Center

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and ... [read more]

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and Phocuswright analysts.

The roundtable discussions are an opportunity for you to get together with like-minded attendees and industry experts in an informal setting to examine issues as they relate to the table topic.

12:15 PM – 1:00 PM

Lunch

1:00 PM - 2:00 PM

Networking Lunch Sponsored by: The Hertz CorporationGrand Ballroom, 2nd Floor, Convention Center

1:00 PM – 2:00 PM

Launch

2:00 PM - 4:05 PM

Welcome to Innovation: Launch

Innovation isn't just for startups - scaleups and established companies are also breaking new ground and developing new technologies. Launch ... [read more]

Innovation isn't just for startups - scaleups and established companies are also breaking new ground and developing new technologies. Launch demonstrators of all sizes use this spotlight to wow the audience and vie to win the People's Choice Award!

2:00 PM – 2:06 PM

Control travel and expense before it happens: Spend smarter by getting cards into the hands of every employee.

Control travel and expense before it happens: Spend smarter by getting cards into the hands of every employee.

Presenter Manny Hittelman, Travel Product Lead, Ramp

2:06 PM – 2:15 PM

Mobi's collaborative AI platform for travel agents and call center teams lets anyone be a travel agent to anywhere, automating the ordinary so the ... [read more]

Mobi's collaborative AI platform for travel agents and call center teams lets anyone be a travel agent to anywhere, automating the ordinary so the person gets to deliver the extraordinary.

Presenter Anna Jaffe, CEO, Mobi Systems

2:15 PM – 2:24 PM

Elevate satisfaction, manage reviews, and increase sales with TourReview. Empower your biggest asset: the customer’s voice.

Elevate satisfaction, manage reviews, and increase sales with TourReview. Empower your biggest asset: the customer’s voice.

Presenter Jose Arozarena, CEO & Founder, TourReview

2:24 PM – 2:33 PM

Card to Account enables corporates to pay suppliers that do not accept card. Suppliers receive payment into their bank account or mobile wallet.

Card to Account enables corporates to pay suppliers that do not accept card. Suppliers receive payment into their bank account or mobile wallet.

Presenter Oliver Fellowes, GM Payments, TerraPay

2:33 PM – 2:42 PM

Learn about the game-changing power of AI on global mobility and immigration, as VisaHQ reveals its cutting-edge tech stack.

Learn about the game-changing power of AI on global mobility and immigration, as VisaHQ reveals its cutting-edge tech stack.

Presenter Oleg Naydonov, Executive Chairman, VisaHQ.com Inc.

2:42 PM – 2:51 PM

rePUSHTI by Qtech Software

rePUSHTI is AI driven hotel booking re-verification service which delivers 100% results at 20% cost.

rePUSHTI is AI driven hotel booking re-verification service which delivers 100% results at 20% cost.

Presenter Paresh Parihar, Co-Founder, rePUSHTI by Qtech Software

2:51 PM – 3:00 PM

We will present “How to Better Serve Traveling Families” and discuss what families want and need to enjoy a better vacation and how BabyQuip can ... [read more]

We will present “How to Better Serve Traveling Families” and discuss what families want and need to enjoy a better vacation and how BabyQuip can help.

Presenter Frances Maier, CEO, BabyQuip

3:00 PM – 3:09 PM

Justt opens up data-driven chargeback insights and win-rate optimization with its AI-based chargeback mitigation solution.

Justt opens up data-driven chargeback insights and win-rate optimization with its AI-based chargeback mitigation solution.

Presenter Roenen Ben-Ami, Co-founder and Chief Risk Officer, Justt

3:09 PM – 3:18 PM

TripFusion by Vacayou

Vacayou unveils its B2B solution, TripFusion, so hotels can dynamically connect guest reservations to ancillary amenities.

Vacayou unveils its B2B solution, TripFusion, so hotels can dynamically connect guest reservations to ancillary amenities.

Presenter John Matson, President & COO, Vacayou

3:18 PM – 3:27 PM

How ConnexPay can help OTAs become Merchant of Record and take back ownership of their business!

How ConnexPay can help OTAs become Merchant of Record and take back ownership of their business!

Presenter Bob Kaufman, Founder and CEO, ConnexPay

3:27 PM – 3:36 PM

We’re here to put a sustainability officer in the pocket of every hotelier, embedding generative AI to bring our always-on virtual assistant to ... [read more]

We’re here to put a sustainability officer in the pocket of every hotelier, embedding generative AI to bring our always-on virtual assistant to life.

Presenter James Lever, CTO, Weeva

3:36 PM – 3:45 PM

Networking BreakNetworking Showcase, Great Hall, 3rd Floor, Convention Center

3:45 PM – 4:05 PM

Center Stage

All times shown are EST (UTC -5).

4:05 PM - 5:45 PM

Phocuswright Research: The State of Travel Funding

Phocuswright's latest analysis of how funding to travel companies is holding up in 2023, highlighting regional and categorical trends and taking a ... [read more]

Phocuswright's latest analysis of how funding to travel companies is holding up in 2023, highlighting regional and categorical trends and taking a look at what’s to come.

Mike Coletta, Manager, Research and Innovation, Phocuswright Inc.

4:05 PM – 4:20 PM

Executive Panel: The Boom is Dead. Long Live the Boom!

Just when investors were focusing on substance over hype, advances in AI seem ready to set off another boom cycle. Our panelists discuss funding ... [read more]

Just when investors were focusing on substance over hype, advances in AI seem ready to set off another boom cycle. Our panelists discuss funding innovation in the age of AI and balancing it with investing in the basics.

Panelists Amy Burr, President, JetBlue Ventures Kurien Jacob, Managing Director, Highgate Technology Ventures Mia Morisset, Principal, InoviaModerator Mike Coletta, Manager, Research and Innovation, Phocuswright Inc.

4:20 PM – 4:45 PM

Executive Panel: The Innovation Dilemma

Against the backdrop of evolving consumers and rapidly advancing technologies, two metasearch leaders discuss how they strive to stay ahead of the ... [read more]

Against the backdrop of evolving consumers and rapidly advancing technologies, two metasearch leaders discuss how they strive to stay ahead of the competition and meet/exceed traveler expectations.

Panelists John Mangelaars, CEO, Skyscanner Johannes Thomas, CEO, trivagoModerator Linda Fox, Senior Reporter, PhocusWire

4:45 PM – 5:10 PM

Executive Interview: Staying Ahead of the Curve

Maintaining momentum amid market uncertainty is not an easy task for travel marketers. Google shares its insights for staying nimble in a ... [read more]

Maintaining momentum amid market uncertainty is not an easy task for travel marketers. Google shares its insights for staying nimble in a changeable marketplace.

Susie Vowinkel, Managing Director, Travel, Google LLCInterviewer Pete Comeau, Managing Director, Phocuswright Inc.

5:15 PM – 5:35 PM

Innovation Launch: Awards Ceremony

Find out the winners of Innovation: Launch.

Find out the winners of Innovation: Launch.

5:35 PM – 5:45 PM

Happy Hour + Parties

5:45 PM - 11:59 PM

Happy Hour Sponsored by: arrivia and RTB House Inc.Networking Showcase, Great Hall, 3rd Floor, Convention Center

Join us for drinks and enjoy networking with your fellow attendees, speakers, and the Phocuswright team!

Join us for drinks and enjoy networking with your fellow attendees, speakers, and the Phocuswright team!

5:45 PM – 7:15 PM

Outdoor Party Sponsored by: Visit LauderdaleSouth Palm Court, Lobby Level, Outdoor

Join our vibrant poolside gathering. Amid the mingling, connect and share insights and have fun while enjoying the open-air setting.

Join our vibrant poolside gathering. Amid the mingling, connect and share insights and have fun while enjoying the open-air setting.

7:30 PM – 9:00 PM

Late Night at the BarIndoor Lobby Bar

Join travel industry professionals for this relaxed, after-hours networking event - discuss trends, share ideas, and forge collaborations in a ... [read more]

Join travel industry professionals for this relaxed, after-hours networking event - discuss trends, share ideas, and forge collaborations in a laid-back setting, creating opportunities for innovation and partnerships.

10:00 PM – 11:59 PM

Wednesday November 15

Rise & Shine

7:00 AM - 9:00 AM

Morning Yoga and Morning RunSouth Palm Court, Lobby Level, Outdoor

Embrace the dawn and begin your day with a serene morning yoga session or a refreshing run along the scenic beachfront as the sun casts its first ... [read more]

Embrace the dawn and begin your day with a serene morning yoga session or a refreshing run along the scenic beachfront as the sun casts its first rays over the ocean.

These activities are crafted to welcome participants of all skill levels. Seize this opportunity to forge meaningful connections with fellow speakers and attendees in an atmosphere of communal well-being. The yoga class will be led by Sam Reynolds, founder of Café Namaste, whose background in various yoga disciplines and a dedication to mindfulness and self-care offers a teaching style that is inclusive and accessible to both beginners and seasoned yogis. The run will be led by experienced Phocuswright runners and open to all pace and skill levels.

7:00 AM – 7:45 AM

Breakfast and NetworkingNetworking Showcase, Great Hall, 3rd Floor, Convention Center

8:00 AM – 9:00 AM

All Day

8:00 AM - 6:00 PM

Networking Showcase and Lounge, and Attendee Services OpenNetworking Showcase, Great Hall, 3rd Floor, Convention Center

The showcase is open for business and abuzz with activity. Meet with innovators and exhibitors one-on-one! Need anything? Stop by Phocuswright ... [read more]

The showcase is open for business and abuzz with activity. Meet with innovators and exhibitors one-on-one! Need anything? Stop by Phocuswright Reception, the go-to spot for all your needs.

8:00 AM – 6:00 PM

Saudi Café Sponsored by: Visit SaudiNetworking Showcase, Great Hall, 3rd Floor, Convention Center

Immerse yourself in the exquisite flavors of Arabia. Come and join us in the Saudi Cafe for gourmet coffee and treats.

Immerse yourself in the exquisite flavors of Arabia. Come and join us in the Saudi Cafe for gourmet coffee and treats.

8:00 AM – 4:00 PM

Center Stage

All times shown are EST (UTC -5).

9:00 AM - 1:00 PM

Phocuswright Research: The Sustainability Gap - Belief vs. Behavior

Experts believe that travelers will rally behind sustainable options, yet overtourism and carbon-heavy travel options abound. So where is the ... [read more]

Experts believe that travelers will rally behind sustainable options, yet overtourism and carbon-heavy travel options abound. So where is the disconnect? Phocuswright research is on the vanguard of understanding sustainable decision-making - the difference between what travelers say and what they do. Where are the real opportunities to inspire green behavior?

Madeline List, Senior Research Analyst, Phocuswright Inc.

9:00 AM – 9:15 AM

Executive Panel: Journey Interrupted (And Solutions For The Future)

The U.N.’s sustainability goals might kick in by 2050, but not before millions of trips are impacted by weather or natural disasters. These sorts ... [read more]

The U.N.’s sustainability goals might kick in by 2050, but not before millions of trips are impacted by weather or natural disasters. These sorts of disruptions will continue to be part of the traveler's experience – but they don’t have to be inevitable. Predictive technology and preventative measures can help travel businesses proactively help customers before and during a trip. Leading decision-makers discuss the best ways to address the immense challenges ahead.

Panelists Brian Davis, Senior Vice President & Chief Marketing Officer, Sun Country Airlines Paul Weaver, Vice President, Global Digital Product Design, Hyatt Theresa Wise, Advisor, CEO, Utaza LLCModerators Charuta Fadnis, SVP, Research and Product Strategy, Phocuswright Inc.Jeff Katz, Founder and CEO of Journera, Journera Out of Business

9:15 AM – 9:40 AM

PhocusWire’s Hot 25 Travel Startups

Learn about the selection process for PhocusWire’s Hot 25 Travel Startups and how to get on our radar for future consideration. And hear about the ... [read more]

Learn about the selection process for PhocusWire’s Hot 25 Travel Startups and how to get on our radar for future consideration. And hear about the companies selected for 2024 and a brief update on funding and other developments for Hot 25 companies from past years.

Mitra sorrells, Editor in Chief, PhocusWire

9:40 AM – 9:45 AM

Five Minutes of Fame: point.me

Hear from one of PhocusWire's Hot 25 Travel Startups for 2024.

Hear from one of PhocusWire's Hot 25 Travel Startups for 2024.

Adam Morvitz, CEO and Founder, Point.me

9:45 AM – 9:50 AM

Executive Interview: Taking Care of Business

There's been no time to rest since this veteran financier joined Expedia's C-suite at a time of unprecedented growth, challenges and innovation. So ... [read more]

There's been no time to rest since this veteran financier joined Expedia's C-suite at a time of unprecedented growth, challenges and innovation. So how does Expedia stay on solid ground despite marketplace pressures?

Julie Whalen, Executive Vice President and Chief Financial Officer, Expedia GroupInterviewer Lorraine Sileo, Founder, Phocuswright Research and Senior Analyst, Phocuswright Inc.

9:50 AM – 10:10 AM

Executive Panel: Airlines in Pursuit - Accelerating NDC

Airlines continue their carrot and stick approach with travel retailers while their quest to personalize and merchandise builds momentum. It's time ... [read more]

Airlines continue their carrot and stick approach with travel retailers while their quest to personalize and merchandise builds momentum. It's time to check in.

Panelists Neil Geurin, Managing Director, Modern Retailing, American Airlines Inc.Kathy Misunas, Founder & Principal, Essential Ideas Keith Wallis, Managing Director Customer Digital and Distribution, Air CanadaModerator Norm Rose, Senior Technology and Corporate Market Analyst, Phocuswright Inc.

10:10 AM – 10:35 AM

Executive Interview: Founders Keepers

It has been two decades since two friends revolutionized travel search and built a business with staying power. Hear their views on how things have ... [read more]

It has been two decades since two friends revolutionized travel search and built a business with staying power. Hear their views on how things have changed over the years and where future transformation lies!

Paul English, Founder, Deets.com Steve Hafner, CEO & Cofounder, KAYAKInterviewer Lorraine Sileo, Founder, Phocuswright Research and Senior Analyst, Phocuswright Inc.

10:40 AM – 11:05 AM

Networking BreakNetworking Showcase, Great Hall, 3rd Floor, Convention Center

11:05 AM – 11:30 AM

Executive Interview: On Top of the (Business Travel) World!

Exhilarating and exhausting aptly describe the last few years for business travel. Amid cyclical challenges, distribution shifts and competitive ... [read more]

Exhilarating and exhausting aptly describe the last few years for business travel. Amid cyclical challenges, distribution shifts and competitive pressures, what does the future of business travel look like from this global leader's vantage point?

Paul Abbott, CEO, American Express Global Business TravelInterviewer Charuta Fadnis, SVP, Research and Product Strategy, Phocuswright Inc.

11:30 AM – 11:50 AM

Five Minutes of Fame: Blockskye

Hear from one of PhocusWire's Hot 25 Travel Startups for 2024.

Hear from one of PhocusWire's Hot 25 Travel Startups for 2024.

Brook Armstrong, Co-CEO, Co-Founder, Blockskye

11:50 AM – 11:55 AM

Executive Panel: Street Talk

Phocuswright's signature session dedicated to the intersection of finance, investment, M&A, IPOs and the world's largest industry - travel, ... [read more]

Phocuswright's signature session dedicated to the intersection of finance, investment, M&A, IPOs and the world's largest industry - travel, tourism and hospitality. Wall Street's leading analysts on digital, travel and hospitality share their perspectives on where the money, the market and its makers will go next.

Panelists Helane Becker, Managing Director, TD Cowen Naved Khan, Managing Director, B. Riley Securities Mark Mahaney, Senior Managing Director, EvercoreModerator Jake Fuller, Managing Director, BTIG, LLC

11:55 AM – 12:20 PM

Tech Talk: Coming Soon to a Doorstep Near You

After successfully launching in Ireland, this trailblazer is set to capture new markets.

After successfully launching in Ireland, this trailblazer is set to capture new markets.

Bobby Healy, CEO and Founder, Manna Drone Delivery

12:20 PM – 12:30 PM

Executive Panel: Digital Identity Becomes Reality

The future is here when it comes to digital identity for travel, with the tiny island of Aruba a global leader in implementing this type of ... [read more]

The future is here when it comes to digital identity for travel, with the tiny island of Aruba a global leader in implementing this type of solution. What will this technology mean for border crossing, hotel check-in, entry to attractions and more broadly, how travel brands access customer data?

Panelists Heather Dahl, CEO, Indicio.tech Dangui Oduber, Minister of Tourism and Public Health, Aruba Michael Zureik, Director of Digital Identity, SITAModerator Robert Cole, Senior Research Analyst, Lodging and Leisure Travel, Phocuswright Inc.

12:35 PM – 1:00 PM

Lunch

1:00 PM - 2:00 PM

Networking Lunch Sponsored by: TURESPAÑANetworking Showcase, Great Hall, 3rd Floor, Convention Center

1:00 PM – 2:00 PM

Center Stage

All times shown are EST (UTC -5).

2:00 PM - 5:05 PM

Phocuswright's Hall of Fame

Recognizing their contributions to the industry, Phocuswright welcomes the newest inductees into its Hall of Fame.

Recognizing their contributions to the industry, Phocuswright welcomes the newest inductees into its Hall of Fame.

2:00 PM – 2:05 PM

Executive Panel: Bridge Series - Innovating Travel & Tourism for the Future

Travel enriches our souls and allows us to experience new places, cultures and traditions. Building off of the learnings from WiT’s Global Travel ... [read more]

Travel enriches our souls and allows us to experience new places, cultures and traditions. Building off of the learnings from WiT’s Global Travel Tech Thinktank, hear from leaders from across the world on how they are striking the right balance between technology and humans to improve all aspects of travel from planning to booking to the destination experience.

Panelists Fahd M. Hamidaddin, Chief Executive Officer, Saudi Tourism Authority Schubert Lou, COO, Trip.com Damian Scokin, CEO, Despegar.com Inc.Moderators Pete Comeau, Managing Director, Phocuswright Inc.Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia

2:05 PM – 2:35 PM

Five Minutes of Fame: Legends

The winning pitch from Phocuswright and WiT's Global Startup Pitch!

The winning pitch from Phocuswright and WiT's Global Startup Pitch!

Stephanie Daniel, Co-Founder & CEO, Legends

2:35 PM – 2:40 PM

Executive Panel: AI - Exploits and Explanations

In theory AI will dramatically alter all aspects of travel, but in practice what have we really learned? Technology leaders share early results ... [read more]

In theory AI will dramatically alter all aspects of travel, but in practice what have we really learned? Technology leaders share early results with AI and the travel journey.

Panelists Thomas Kershaw, Chief Product & Technology Officer, Travelport Sanjay Mohan, Group CTO, MakeMyTrip Christian Spannbauer, CTO Lufthansa Digital Hangar, Lufthansa GroupModerator Norm Rose, Senior Technology and Corporate Market Analyst, Phocuswright Inc.

2:40 PM – 3:05 PM

Executive Panel: Super Connected

Combining multiple tasks into one app sounds convenient, but do customers want it? Businesses keep adding onto their apps in hopes of keeping ... [read more]

Combining multiple tasks into one app sounds convenient, but do customers want it? Businesses keep adding onto their apps in hopes of keeping customers on longer but does it really grow dollar share?

Panelists Guido Becher, Global Head of Travel, Rappi Loren Kosloske, Head of Growth & New Products - Airports & Travel, UberModerator Mitra sorrells, Editor in Chief, PhocusWire

3:05 PM – 3:30 PM

Five Minutes of Fame: Autoura

Hear from one of PhocusWire's Hot 25 Travel Startups for 2024.

Hear from one of PhocusWire's Hot 25 Travel Startups for 2024.

Alex Bainbridge, CEO / Founder, Autoura

3:35 PM – 3:40 PM

Executive Interview: Tours, Activities and Experiences - Aiming High

Tours, activities and experiences have long been seen as travel's next frontier for aggregation and consolidation. But despite a few notable ... [read more]

Tours, activities and experiences have long been seen as travel's next frontier for aggregation and consolidation. But despite a few notable successes, the sector remains stubbornly fragmented. CEOs of the two biggest marketplaces clear up misconceptions about the sector, why it is different to the rest of travel and what the future holds.

Ben Drew, President, Viator Johannes Reck, Co-Founder & CEO, GetYourGuideInterviewer Douglas Quinby, CEO, Arival

3:40 PM – 4:05 PM

Executive Panel: The Future of the Trip is Generative

Generative AI exploded into consumer consciousness and forced travel companies to accelerate their thinking on ways they could leverage the ... [read more]

Generative AI exploded into consumer consciousness and forced travel companies to accelerate their thinking on ways they could leverage the technology in the traveler journey. Leading travel and tech companies tell us how they see this transformation taking place.

Panelists Prashant Bhugra, Head of Travel, Microsoft Brett Keller, CEO, Priceline Gilles Trantoul, VP Product Marketing and Portfolio Strategy, AmadeusModerator Robert Cole, Senior Research Analyst, Lodging and Leisure Travel, Phocuswright Inc.

4:05 PM – 4:30 PM

Five Minutes of Fame: Greether

Hear from one of PhocusWire's Hot 25 Travel Startups for 2024.

Hear from one of PhocusWire's Hot 25 Travel Startups for 2024.

Vanessa Karel Ramos, Founder & CEO, Greether

4:30 PM – 4:35 PM

Executive Interview: The Path Forward

They defied the pandemic with a business shift that favored fintech, but how can this aspirational travel leader build bookings to win over the ... [read more]

They defied the pandemic with a business shift that favored fintech, but how can this aspirational travel leader build bookings to win over the marketplace once and for all?

Fred Lalonde, CEO & Co-Founder, Hopper Inc.Interviewer Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia

4:40 PM – 5:00 PM

The Journey Continues Pete Comeau, Managing Director, Phocuswright Inc.

5:00 PM – 5:05 PM

Happy Hour

5:00 PM - 6:00 PM

Happy HourNetworking Showcase, Great Hall, 3rd Floor, Convention Center

5:00 PM – 6:00 PM

Thursday November 16

Professional Development

8:30 AM - 12:00 PM

Responsible AI: Is regulation the answer and how far should it go?Room 307, 3rd Floor, North Tower, Diplomat

Soapbox Industry Debate, in partnership with Travel Technology Association

With the debut of ChatGPT late last year, the use of ... [read more]

Soapbox Industry Debate, in partnership with Travel Technology Association

With the debut of ChatGPT late last year, the use of artificial intelligence (“AI”) quickly captured the interest of consumers and businesses, and the travel industry is no exception. But ever since, policymakers have been grappling with how AI tools should be regulated. Given the concerns about inaccurate or outdated information and recommendations, copyright issues, ethical risks and more, the use of AI in travel may soon be a focal point in such discussions.

Calling all travel innovators to get on your “soapbox” and join us for a debate on what, if anything, the government should do to ensure the responsible use of AI in the travel sector. No matter where you are on your AI journey, this session will provide key insights and considerations amid the expanding usage of this technology in your business.

Breakfast will be served starting at 8:30 am and the Soapbox Industry Debate starts at 9:00 am.

Panelists Robert Cole, CEO, RockCheetah Sundar Narasimhan, SVP, President of Sabre Labs & Product Strategy, Sabre Glbl Lara Tennyson, Head of US Federal Affairs, Booking HoldingsModerator Laura Chadwick, President & CEO, The Travel Technology Association

8:30 AM – 9:45 AM

Meeting Rooms AvailableVarious Locations. Please Inquire.

Meeting rooms are available for anyone in need of a space to meet or work. No appointment necessary.

Contact [email protected] to ... [read more]

Meeting rooms are available for anyone in need of a space to meet or work. No appointment necessary.

Contact [email protected] to reserve a room.

9:00 AM – 12:00 PM

Meet the Phocuswright Research TeamRoom 307, 3rd Floor, North Tower, Diplomat

Here’s your opportunity to speak with the analyst team and tell them what’s on your mind.

Here’s your opportunity to speak with the analyst team and tell them what’s on your mind.

10:00 AM – 11:00 AM

Note: All conference information (including program, speakers, etc.) is subject to change without notice.